Partnerships Manager

Role Fulfilled

To be kept on file, please email your CV and Cover Letter to careers@pivotal.digital

About the role

The Partnerships Manager is a marketing professional who specialises in implementing and developing commercial and strategic relationships with organisations according to the company's overarching objective, strategic goals and strategies.

Job Description

Are you an experienced Partnerships Manager looking for a new challenge and an opportunity to advance your career?

If you are energetic, highly motivated, have a can-do attitude and enjoy networking and establishing relationships, we have the perfect job for you!

We seek a bright, enthusiastic partnerships manager full of ideas and digital industry contacts to help us manage and grow commercial and strategic relationships with our key targeted partners.

Duties and Responsibilities

• Maintain and optimise our current vital partnerships.  

• Create a systematic, process-driven approach to partner outreach and relationship management. 

• Identify and source partnership opportunities through inbound lead follow-up, emails, client/partner visits, & networking. 

• Gain Sponsorship for Pivotal events from current and new partners 

• Research partners, identify key players and generate interest 

• Collaborate with senior management and other marketing teammates to align our internal goals with new and existing partner relationships 

• Negotiate and finalise deals according to the company’s contract guidelines and policies 

• Deliver a great experience to our partners when working with our organisation - you will represent our brand and be our partners’ liaison internally 

• Forecast, measure, and report the results of various projects with partners, including co-created and co-branded content promotions, lead sharing, and event partnerships 

• Keep a great ongoing relationship with current partners and offer new ways to grow the partnership. 

• Call through completed onboarding to get feedback on the service and book discovery calls with them to discuss Pivotal’s other services. 

Requirements

• Previous working experience as a Partnerships Manager or similar role 

• Financial management skills 

• Ability to create solid proposals and presentations 

• Strong knowledge of the digital industry (preferred). 

• Outstanding communication and interpersonal skills 

• Excellent organisational and time management skills 

• Strategic thinker 

• Keeping on top of partners and client communications out of hours 

• Networking aptitude 

• Attention to detail 

• National/international travel for partner meets and events 

• Willing to be flexible on working hours 

• Full UK Driving Licence 

Why Pivotal?

Pivotal is a renowned digital transformation agency that collaborates with top-tier global/national brands. You would join a growing team of 20+, which offers a wide range of digital solutions across websites, marketing, and logistics. 

Join us as an Outreach & Partnerships Manager at our vibrant city centre office, and enjoy the following benefits: 

• Competitive Salary £32,000 - £35,000 (DOE) 

• Competitive New Business/Partnership bonus scheme (OTE: £42,000 - £45,000) (After a successful probationary period) 

• Collaborative and inclusive work environment 

• Continuous learning and growth opportunities (dedicated development days) 

• 20 days holiday, with a day accrued each year with service 

• Paid day off for birthdays 

• Dog-friendly office 

• Beer Fridays 

• Team building events 

• Yard Coffee discount 

Please note: This is a mainly office-based role, and we specifically seek applicants who reside in Norfolk, UK. 

Account Executive (Full training provided)

Role Fulfilled

To be kept on file, please email your CV and Cover Letter to careers@pivotal.digital

About the role

We seek a dynamic, highly organised, and driven individual to join our team at Digital Marketing Agency in Norwich. As an Account Executive, you must implement and adopt a SaaS (Software as a Service) based client inventory and order management system. Your primary focus will be to guide clients through onboarding, providing expert assistance, training, and support to help them seamlessly integrate our solution into their business operations.

Key Responsibilities:

• Client Onboarding: Lead end-to-end onboarding processes for new clients, ensuring a smooth transition from initial engagement to system go-live. I collaborate with cross-functional teams to gather client requirements, establish project timelines, and manage expectations.

• Needs Assessment: Conduct thorough needs assessments with clients to understand their unique business requirements, processes, and pain points. Translate these insights into tailored onboarding plans that address specific client needs.

• Solution Configuration: Collaborate with the technical team to configure the SaaS solution according to client specifications. Ensure the system aligns with the client's inventory and order management workflows.

• Training and Education: Develop and deliver comprehensive training sessions to educate clients on our SaaS solution's features, functionality, and best practices. Provide training both remotely and on-site, depending on client preferences.

• Technical Support: Serve as the primary point of contact for client inquiries and issues during the onboarding phase. Troubleshoot and resolve technical challenges, working closely with the support team to ensure timely and effective solutions.

• Data Migration: Coordinate data migration efforts, assisting clients in transferring their existing inventory and order data into the new system. Validate data accuracy and integrity post-migration.

• Customization: Work with the development team to facilitate necessary customizations or integrations that align with client requirements. Ensure that any custom features are appropriately integrated and tested.

• Progress Tracking: Maintain accurate records of onboarding progress, documentation, and client interactions in the designated systems. Provide regular updates to clients and internal stakeholders on project status.

• Feedback Collection: Gather client feedback regarding the onboarding experience, system usability, and overall satisfaction. Use this feedback to improve the onboarding process and continuously enhance the product.

• Continuous Learning: Stay up-to-date with the latest trends and advancements in inventory and order management practices, as well as the features and capabilities of our SaaS solution. Apply this knowledge to optimize the onboarding process.

 Desirables:

• Experience in client onboarding, training or teaching, customer success, or a related role, preferably within the SaaS or software industry.

• Knowledge of Linnworks SaaS is desirable but not essential.

• Understanding of inventory and order management processes.

• Exceptional communication and interpersonal skills, both written and verbal.

• Ability to explain technical concepts to non-technical audiences.

• Detail-oriented with excellent organisational and project management abilities.

• Problem-solving mindset and the ability to thrive in a fast-paced, dynamic environment.

• Proficiency in using project management and communication tools.

• Willingness to travel occasionally for on-site client training and support.

• Ability to work independently and manage multiple priorities

• Good understanding of the eCommerce industry

Why Pivotal?

Join our team and help shape the success of our clients as they embark on their journey with our innovative SaaS inventory and order management solution. Apply now and be a key player in our mission to revolutionise how businesses manage their operations.

Join us as an Account Executive in our dog-friendly, vibrant city centre office and receive the following:

•   Salary range between £22,000 - £25,000 DOE plus benefits package.

•   Once qualified, you will be entitled to the bonus.

•   Full training will be provided

•   Collaborative and inclusive work environment.

•   Continuous learning and growth opportunities.

•   Chance to significantly impact clients' businesses through effective onboarding.

*Please note: This is a mainly office-based role, and we are looking for applicants local to Norfolk, UK*

Digital Marketing Executive

Role Fulfilled

To be kept on file, please email your CV and Cover Letter to careers@pivotal.digital

About the role

Pivotal is hiring! We’re looking for a Digital Marketing Executive with experience in Email Marketing and a keen interest in other areas of Retention Marketing.

Your primary role will focus on growing all areas of the Email Marketing department. This includes account strategy, designing and building emails, completing account setups, copywriting and reporting, building client relationships, and delivering results. This role will also work within the retention marketing team, with the opportunity to work between departments.

Full training will be provided, but having a client-first, results-driven mindset is critical. You will be expected to deliver client work in a fast-paced, demanding environment, with an easy-going and knowledgeable team around you to support you.

This is a fantastic opportunity for a proactive and enthusiastic team player to join the fastest-growing Norwich agency and work with incredible clients, including household names such as Euronics, Red Dragon, Trusted Reviews, Lisa Angel, and more.

Skills & Experience

Essential

• Minimum one year experience with creating and sending emails using platforms such as Klaviyo, MailChimp, DotDigital

• Excellent communication skills are required to build client relationships, so previous experience working with clients or customers is essential.

• Excellent organisational skills: you can handle multiple projects across clients simultaneously, meeting various deadlines.

• A willingness to learn and take ownership of your work, demonstrating a solid initiative

• With a keen eye for design, you will have previous experience using software such as Photoshop, Canva, Illustrator or Figma.

• You will have a creative mindset with a high level of attention to detail

• Excellent written English skills to produce engaging copy where required

• Strong analytical skills, with the ability to devise and deliver A/B testing across all areas of Email Marketing

 Desirable

• Experience in a previous E-Commerce or marketing role (in-house or agency)

• Experience with other E-Commerce software/platforms such as Google Analytics, Shopify, Magento 2, Amazon, etc.

• A degree (or other relevant qualifications) in relevant fields such as Marketing, Creative Writing or Graphic Design

• Experience in other Marketing departments, e.g. Conversion Rate Optimisation, PPC, SEO, Affiliate marketing

Key Responsibilities

• Develop and build dynamic emails optimised for different inboxes and devices. This includes strategy, research, and design, all through building and scheduling using our email software.

• Monitoring email quality and deliverability, general account maintenance

• Optimise the overall Email Marketing strategy for our clients & departmental process

• Writing concise and engaging copy, including subject lines & preview text

• Compiling visual, comprehensive reports and audits for clients to report on performance

• Regular meetings with clients to discuss strategy

• Assisting across multiple marketing departments to grow our retention marketing service

Why Pivotal?

Pivotal is a digital transformation agency that works with market-leading brands worldwide. We offer a range of digital solutions across websites, marketing, and logistics, and we’re growing rapidly. The marketing department has doubled in size and offerings over the last 18 months, and due to this growth, we’re hiring again!

There are also opportunities to work with other marketing department areas, such as Conversion Rate Optimisation and Content & SEO.

Join us as a Digital Marketing Executive in our dog-friendly, vibrant city centre office and receive the following:

• Training and certifications across relevant skills

• A collaborative, supportive company culture with a close-knit team

• Opportunity to work with some fantastic clients across a variety of sectors

• 25 days holiday allowance

• A day off for your birthday

• Company pension scheme

• Ride to work scheme

• Tech scheme

• Dedicated personal skill development days

• All equipment provided

• Monthly team building & workshop sessions

• Staff discount at The Yard Coffee

• A few 4-legged colleagues...

• And more!

*Please note: This is a mainly office-based role, and we are looking for applicants local to Norfolk, UK*

Digital Marketing Specialist

Role Fulfilled

To be kept on file, please email your CV and Cover Letter to careers@pivotal.digital

Are you creative, analytical, organised and looking for an exciting opportunity to work with a talented and supportive team of e-commerce experts and household-name clients? Look no further than Pivotal!

Pivotal is an e-commerce-focused digital transformation agency based in Norwich. We are looking for a passionate and creative Digital Marketing Specialist to join our team.

The Company

In this Digital Marketing Specialist role, you'll join a global digital marketing and development agency, working with a range of high-end UK and US clients across a number of sectors and industries. You will oversee the implementation of end-to-end optimisation strategies, improving and optimising platforms for your clients. This role offers a unique opportunity to develop and exert influence within a globally renowned optimisation function.

The Role

As the Digital Marketing Specialist, you'll act as the main optimisation lead for a diverse range of well-known clients. You will help improve site performance, focusing on both strategy and design. You'll be responsible for managing a team of developers and gathering insights to inform marketing solutions and strategy. As a Digital Marketing Specialist, customer service, enterprise-level presentations, and account management experience are essential.

Responsibilities

• Assist in the planning, development, and execution of optimisation strategies for client websites, with a focus on improving user experience, conversion rates, and overall performance.

• UX design, with the ability to work with multiple clients brand identities, considering usability and function, with a focus on conversions

• Conduct a thorough analysis of website and asset data, identify opportunities for improvement, and make data-driven recommendations to clients.

• Managing client communications, including results presentations and keeping them informed of their optimisation progress

• Manage a team of test developers to ensure tests are turned around promptly and highly quality.

• Collaborate with other Pivotal team members, including project managers, designers, and developers, to ensure that optimisation efforts align with client needs and business objectives.

• Stay updated with the latest trends and best practices in digital optimisation, sharing your knowledge with the team and implementing new strategies and tactics as needed.

• Ensure that client-facing departmental reports are of the highest calibre.

Essential

• Strong organisation and communication skills, both written and verbal written and verbal

• Design experience with a keen eye for detail and experience using design tools such as Figma or Photoshop

• Strong problem-solving skills with attention to detail

• An understanding of ecommerce – experience with CMS platforms such as Shopify and Magento 2

• A desire to devise end-to-end optimisation strategies

• An analytical brain with the ability to think critically

• Strong proficiency using Google Analytics

• Passionate about improving user experience and user journeys

• Strong presentation skills, including building and presenting reports to key stakeholders

Desired

• Agency-side or client-facing experience

• Experience with UX design

• Experience planning, conducting and analysing A/B and MV tests

• Experience with Convert (or similar AB testing tools) in a commercial environment

• An interest in emerging technologies like AI and machine learning

E-commerce Web Developer with Sysadmin Experience

Role Fulfilled

To be kept on file, please email your CV and Cover Letter to careers@pivotal.digital

Job Description

Are you an experienced E-commerce Web Developer with Sysadmin experience looking for an exciting opportunity to work with a talented and supportive team of e-commerce experts? Look no further than Pivotal!

Pivotal is an e-commerce-focused digital transformation agency based in Norwich. We are looking for a passionate and creative E-commerce Web Developer with Sysadmin experience to join our team. The ideal candidate will have a strong background in Linux, PHP, and Magento development and be able to work with a selection of other e-commerce platforms.

Responsibilities

• Develop and maintain e-commerce websites using Magento, Shopify and other leading eCommerce platforms.

• Support out-of-hours server maintenance and issues as part of a group

• Work with our in-house design team to create visually stunning websites that delight our clients

• Use your knowledge of server-side technologies like Apache and Nginx to ensure website security and performance

• Work collaboratively with our project managers and digital marketers to deliver projects that exceed our client's expectations

• Stay up to date with the latest web technologies and tools and bring new ideas to the team

• Help to grow the business by building solid relationships with our clients

Requirements

• Proven experience as an E-commerce Web Developer with Sysadmin experience

• Strong proficiency in Linux and PHP

• Experience with Magento development and a selection of other eCommerce platforms

• Familiarity with web technologies such as HTML, CSS, JavaScript and jQuery

• Good understanding of website security and performance

• Strong problem-solving skills and attention to detail

• Excellent communication skills, both written and verbal

• Ability to work independently and as part of a team

• Flexibility to work outside of regular business hours when required

Benefits

• Competitive salary based on experience

• Opportunity to work with a talented and supportive team of e-commerce experts

• Access to the latest web technologies and tools

• Work in a fun and relaxed environment with plenty of team experiences

• Opportunity for professional growth and development

Nice to haves

• Experience with other programming languages such as Python or Ruby.

• Familiarity with DevOps methodologies.

• Knowledge of AWS or other cloud platforms.

• An interest in emerging technologies like AI and machine learning.

• At Pivotal, we believe in creating a positive, collaborative work environment where everyone can thrive. If you are a talented E-commerce Web Developer with Sysadmin experience looking for an exciting new challenge, we encourage you to apply for this position.

Company: Pivotal
Location: Norwich, UK
Job Type: Full-time
Salary: £30k - £34k per annum (depending on experience)

Account Manager

Role Fulfilled

To be kept on file, please email your CV and Cover Letter to careers@pivotal.digital

About the role

We seek an experienced Account Manager with in-depth knowledge of Microsoft Excel to join our team. The ideal candidate will have a strong background in customer service, strong organisational skills, and ecommerce, as well as experience with software development teams.

Key Responsibilities

• Introductions, onboarding and retaining client relationships from our key partners

• Taking new clients and existing clients through our onboarding process (we will provide the training)

• Providing ongoing support for our software partners and problem-solving day-to-day ecommerce issues

• Collaborating with other teams to integrate our software with other systems and platforms

• Writing project briefs and specifications for our development team

• Working with client ecommerce product data for import and export

Skills

• Strong communication and interpersonal skills

• Excellent problem-solving skills and attention to detail

• Ability to be self-motivative, work on one's own, and work well within a team

• Basic knowledge of one of the following as a minimum PHP, TSQL, C#, VBA or .net

Nice to have

• Experience in the e-commerce industry

• Experience in a similar role

• Customer-facing / Customer service experience

• Driving licence

• A desire to grow your career and potential

• Working knowledge of TSQL

This is a full-time position with a competitive salary and benefits package. We encourage you to apply if you are highly motivated and this sounds like a significant role.

Linnworks Expert

Role Fulfilled

To be kept on file, please email your CV and Cover Letter to careers@pivotal.digital

About the role

We are seeking an experienced Linnworks professional to join our team. The ideal candidate will have a strong background in business operations, management, and infrastructure and experience with PHP, TSQL, C#, and .net.

Key Responsibilities

• Managing and optimizing the use of Linnworks across multiple clients within the company

• Providing support and training on the use of Linnworks

• Identifying and implementing process improvements related to Linnworks

• Collaborating with other teams to integrate Linnworks with other systems and platforms

• Identifying and troubleshooting technical issues related to Linnworks

• Creating Developer specifications documents for Custom Macros

• Creating Solutions via Custom Queries or proposed business process changes

Qualifications

• Proven experience with Linnworks

• Foundation knowledge of one of the following as a minimum PHP, TSQL, C#, VBA, and .net

• Excellent problem-solving skills and attention to detail

• Strong communication and interpersonal skills

Nice to have

• Experience in the e-commerce industry

• Experience in a similar role

• Experience with business operations, management, and infrastructure

• Customer facing / Customer service experience helpful

• Driving license

• A desire to grow your career and potential

This is a full-time position with a competitive salary and benefits package. We encourage you to apply if you are a highly motivated and experienced Linnworks professional.

Paid Marketing Executive

Role Fulfilled

To be kept on file, please email your CV and Cover Letter to careers@pivotal.digital

About the role 

As a Paid Marketing Executive, you’ll be a collaborative team player, keen to showcase and develop your marketing and analytics expertise. This role would be ideal for a digital marketing specialist with agency experience and a technical mindset.

Your day-to-day work will primarily involve consulting with our marketing clients and optimising their accounts. Your responsibilities will include, but are not restricted to: 

• Managing client accounts and developing projects across PPC, analytics, and SEO 

• Analysing data, spotting patterns and actioning strategy by client goals 

• Generating comprehensive reports and audits on performance and meeting with clients regularly to discuss strategy 

• Working closely and collaborating with the rest of the digital team to identify opportunities to help and grow clients 

Skills & Experience 

Essential 

• Experience working in an agency environment or a marketing/e-commerce role 

• Good understanding of e-commerce and different offerings from Pivotal 

• Experience across Google platforms is crucial, e.g. Ads, Analytics, GTM 

• Creative mindset and ability to collaborate on tasks, communicating effectively 

• Well-organised, proactive and adaptive to varying workloads. Demonstrating strong initiative 

• Strong analytical skills and fluency in Excel to break down complex data sets 

Desirable 

• Knowledge and experience using CMS such as Magento or WordPress 

• Some experience in other digital marketing avenues, such as SEO 

• Design skills that could benefit from creating engaging ads for clients to attract customers 

• A higher education qualification in a relevant field, such as marketing, business or computer science, would help  

Benefits 

• Salary DOE: £23,000 - £26,000 

• Training and certifications across relevant skills 

• Vibrant city centre offices 

• Collaborative company culture 

• 25 days holiday allowance 

• Company pension scheme 

• All equipment provided 

• Staff discount at The Yard 

Digital Advertising Executive

Role Fulfilled

To be kept on file, please email your CV and Cover Letter to careers@pivotal.digital

About the role

As a Digital Advertising Executive, you’ll be a creative team player keen to develop your digital marketing and analytics skills. This is an entry-level position with the prospect of growing with the expanding department. This would be ideal for a recent university graduate or someone simply looking to build experience in the digital landscape.

Your day-to-day work will primarily assist the team in delivering successful advertising campaigns for our paid marketing (or PPC) clients that drive traffic and revenue on their websites. Your responsibilities will include, but are not restricted to:

• Developing marketing strategies as part of the overall digital transformation of client businesses

• Researching a variety of client markets, customer profiling and competitor analysis

• Producing compelling ad copy to provoke interest and ‘direct response’ from target audiences

• Analysing large quantities of data, spotting patterns and providing recommendations by client goals

• Creating bespoke designs for visual ads across display and video to raise brand awareness and drive website traffic

• Writing reports on performance and meeting with clients regularly to discuss strategy

• Opportunity to assist with other marketing tasks such as social media and blogging

Skills & Experience

Essential

• Knowledge and passion for marketing and advertising

• Creative mindset and ability to collaborate on tasks

• Well-organised, proactive and adaptive to varying workload

• Analytical skills, good knowledge of Excel, being able to identify patterns and learn from data to take action

Desirable

• Strong understanding of e-commerce and different offerings from Pivotal

• Some knowledge of paid advertising platforms such as Google Ads. Experience would be an advantage but is not required

• Design skills that could benefit from creating engaging ads for clients to attract customers

• A higher education qualification in a relevant field such as marketing, business or computing would help but is again not essential

• Previous experience of working in an agency environment

Benefits

• Salary DOE: £18,000 - £22,000

• Training and certifications across relevant skills

• Vibrant city centre offices

• Collaborative company culture

• 25 days holiday allowance

• Company pension scheme

• All equipment provided

• Staff discount at The Yard

Digital Optimisation Specialist

Role Fulfilled

To be kept on file, please email your CV and Cover Letter to careers@pivotal.digital

The company

In this Digital Optimisation Consultant role, you'll join a global digital media agency, working with a range of high-end clients across several sectors and industries and implementing end-to-end optimisation coverage. You'll improve and optimise platforms for your clients, offering a unique opportunity to develop and exert influence within globally renowned optimisation functions.

The role

As the Digital Optimisation Consultant, you'll act as the main optimisation lead for a diverse range of well-known clients. You will improve site and advertising performance, focusing on strategy and design. You'll be responsible for managing and analysing our external overseas AB and MVT Agency, gathering insights to inform marketing solutions and techniques such as digital optimisation. Customer Service, Enterprise Level Presentations and Account Management experience is essential.

As the department grows, you will be helping and assisting the development department with user testing.

Your skills and experience

• As the successful Digital Optimisation Consultant, you will have the following skills and experience:

• Extensive experience planning, conducting and analysing A/B and MV tests

• A desire to devise an end-to-end optimisation strategy

• Strong proficiency using Google Analytics and Convert (or similar AB testing tools) in a commercial environment

• Agency-side or client-facing experience would be advantageous

Paid Marketing Specialist

Role Fulfilled

To be kept on file, please email your CV and Cover Letter to careers@pivotal.digital

Pivotal is a digital transformation agency that works with market-leading brands worldwide. From leading digital strategy to optimising and running campaigns, the Pivotal team offers a whole stack of services to help brands grow. In a positive company culture where passion and autonomy are encouraged, the business has quadrupled its PPC client base and is looking for an experienced PPC professional to lead from the front.

About the role
As a Pivotal Adwords specialist, you’ll be a creative problem solver who uses analytical tools to monitor and optimise campaign results. You’ve succeeded in an agency or in-house setting with excellent organisational, project and time management skills. Motivated and curious, you are a team player with a solid working knowledge of the full range of Google products & advertising platforms with a passion for search and internet marketing. Strategic and data-led,  you thrive in a deadline-driven environment, always endeavouring to go above and beyond to deliver the client’s goals.

Accountabilities

• Implement Pay-per-click media strategies for clients.

• Handle, review and perform daily account responsibilities associated with Google AdWords and other search platforms for various clients.

• Maintain and monitor keyword bids, account daily and monthly budget caps, impression share, quality score and other important account metrics.

• Handle the creation of large keyword lists.

• Provide creative copy suggestions and graphical ad templates.

• Handle display network placement lists on AdWords and through other contextual advertising platforms.

• Provide recommendations and execute strategies for keyword opportunities, campaign structuring, targeting, display network, and other facets of paid search following client goals.

• Direct and handle new paid search campaigns, ad groups, and accounts, and assist in creating paid marketing initiatives.

• Direct, handle and be able to generate monthly client reporting for all primary metrics, goals tracking, revenue tracking, and other paid search initiatives.

• Keep pace with search engine and PPC industry trends and developments.

• Monitor and administer web analytics dashboards, reports, and essential reporting tools, and identify critical areas of importance based on client goals.

• Monitor and evaluate search results and search performance across the major search channels.

• Communicate with the team and management about project development, timelines, and results.

• Work closely with the other team members to meet client goals.

Benefits

• Vibrant city centre offices

• Collaborative company culture

• Progression & increased salary through performance targets

• Flexible and remote working available

• 25 Days holiday allowance

• Company pension scheme

• Company-wide celebratory events

• All equipment provided

• Funded certified courses supplied if required