Partnerships Manager

Role Fulfilled

To be kept on file, please email your CV and Cover Letter to careers@pivotal.digital

About the role

The Partnerships Manager is a marketing professional who specialises in implementing and developing commercial and strategic relationships with organisations according to the company's overarching objective, strategic goals and strategies.

Job Description

Are you an experienced Partnerships Manager looking for a new challenge and an opportunity to advance your career?

If you are energetic, highly motivated, have a can-do attitude and enjoy networking and establishing relationships, we have the perfect job for you!

We seek a bright, enthusiastic partnerships manager full of ideas and digital industry contacts to help us manage and grow commercial and strategic relationships with our key targeted partners.

Duties and Responsibilities

• Maintain and optimise our current vital partnerships.  

• Create a systematic, process-driven approach to partner outreach and relationship management. 

• Identify and source partnership opportunities through inbound lead follow-up, emails, client/partner visits, & networking. 

• Gain Sponsorship for Pivotal events from current and new partners 

• Research partners, identify key players and generate interest 

• Collaborate with senior management and other marketing teammates to align our internal goals with new and existing partner relationships 

• Negotiate and finalise deals according to the company’s contract guidelines and policies 

• Deliver a great experience to our partners when working with our organisation - you will represent our brand and be our partners’ liaison internally 

• Forecast, measure, and report the results of various projects with partners, including co-created and co-branded content promotions, lead sharing, and event partnerships 

• Keep a great ongoing relationship with current partners and offer new ways to grow the partnership. 

• Call through completed onboarding to get feedback on the service and book discovery calls with them to discuss Pivotal’s other services. 

Requirements

• Previous working experience as a Partnerships Manager or similar role 

• Financial management skills 

• Ability to create solid proposals and presentations 

• Strong knowledge of the digital industry (preferred). 

• Outstanding communication and interpersonal skills 

• Excellent organisational and time management skills 

• Strategic thinker 

• Keeping on top of partners and client communications out of hours 

• Networking aptitude 

• Attention to detail 

• National/international travel for partner meets and events 

• Willing to be flexible on working hours 

• Full UK Driving Licence 

Why Pivotal?

Pivotal is a renowned digital transformation agency that collaborates with top-tier global/national brands. You would join a growing team of 20+, which offers a wide range of digital solutions across websites, marketing, and logistics. 

Join us as an Outreach & Partnerships Manager at our vibrant city centre office, and enjoy the following benefits: 

• Competitive Salary £32,000 - £35,000 (DOE) 

• Competitive New Business/Partnership bonus scheme (OTE: £42,000 - £45,000) (After a successful probationary period) 

• Collaborative and inclusive work environment 

• Continuous learning and growth opportunities (dedicated development days) 

• 20 days holiday, with a day accrued each year with service 

• Paid day off for birthdays 

• Dog-friendly office 

• Beer Fridays 

• Team building events 

• Yard Coffee discount 

Please note: This is a mainly office-based role, and we specifically seek applicants who reside in Norfolk, UK. 

Account Manager

To Apply Please Email CV & Cover Letter To: careers@pivotal.digital

About the role

We seek an experienced Account Manager to play an essential role in our organisation. As an Account Manager, you will serve as the primary point of contact between our clients and our internal teams, ensuring seamless communication and exceptional service delivery.

To excel in this role, you should have a proven track record in account management within a Digital or e-commerce agency setting. Your ability to build and nurture strong client relationships, keen attention to detail, and strategic thinking will be instrumental in driving client satisfaction and long-term success. We encourage you to apply if you are a results-driven professional who thrives in a collaborative team environment.

Ultimately, your efforts will increase client success and foster our long-term business expansion.

Key Responsibilities:

• Develop strong, trusting relationships with clients to understand their needs and objectives. 

• Serve as the liaison between clients and our internal teams, ensuring effective communication and project execution. 

• Managed and oversaw client accounts, ensuring that projects were delivered on time and within budget. 

• Identify opportunities for account growth and collaborate with clients to implement strategies that align with their goals. 

• Work with our Project Management team to provide clients with regular updates and reports on project progress, performance metrics, and critical insights. 

• Proactively address client concerns or issues, working closely with internal teams to find solutions. 

• Stay informed about digital trends and developments to provide clients with valuable insights and recommendations. 

• Collaborate with the Business Development team to identify upsell and cross-sell opportunities within existing accounts. 

• Assist in the development of account strategies and contribute to the achievement of revenue targets. 

• Maintain accurate and up-to-date client records and documentation. 

Requirements and Skills 

To be considered for this role, candidates should possess the following qualifications: 

• At least two years' work experience as an Account Manager within a Digital or e-commerce agency or a similar industry.

• Exceptional client relationship-building skills and a track record of client retention and satisfaction.

• Strong project management skills, including the ability to oversee multiple projects simultaneously.

• Excellent communication, negotiation, and problem-solving abilities.

• Familiarity with CRM software (e.g., Salesforce, Pipedrive, HubSpot, etc.).

• Proficiency in MS Excel for data analysis and reporting.

• Strategic thinking and the ability to develop and execute account plans.

• A results-driven mindset with a focus on achieving and exceeding revenue targets.

• You may already be an Account Manager or an experienced Account Executive looking to take your next step.

• Full UK Driving licence.

Why Pivotal?

Pivotal is a renowned digital transformation agency that collaborates with top-tier global/national brands. You would join a growing team of 20+, which offers a wide range of digital solutions across websites, marketing, and logistics.

Join us as an Account Manager at our vibrant city centre office and enjoy the following benefits:

• Competitive Salary £24,000-£30,000 (DOE)

• Competitive Client Services bonus/commission scheme (OTE: £40-45,000+) (After a successful probationary period)

• Benefits package

• Collaborative and inclusive work environment

• Continuous learning and growth opportunities (dedicated development days)

• 20 days holiday, with a day accrued each year with service

• Paid day off for birthdays

• Dog-friendly office

• Beer Fridays

• Team building events

• Yard Coffee discount

*Please note: This is a mainly office-based role, and we are looking for applicants local to Norfolk, UK*

Account Executive (Full training provided)

Role Fulfilled

To be kept on file, please email your CV and Cover Letter to careers@pivotal.digital

About the role

We seek a dynamic, highly organised, and driven individual to join our team at Digital Marketing Agency in Norwich. As an Account Executive, you must implement and adopt a SaaS (Software as a Service) based client inventory and order management system. Your primary focus will be to guide clients through onboarding, providing expert assistance, training, and support to help them seamlessly integrate our solution into their business operations.

Key Responsibilities:

• Client Onboarding: Lead end-to-end onboarding processes for new clients, ensuring a smooth transition from initial engagement to system go-live. I collaborate with cross-functional teams to gather client requirements, establish project timelines, and manage expectations.

• Needs Assessment: Conduct thorough needs assessments with clients to understand their unique business requirements, processes, and pain points. Translate these insights into tailored onboarding plans that address specific client needs.

• Solution Configuration: Collaborate with the technical team to configure the SaaS solution according to client specifications. Ensure the system aligns with the client's inventory and order management workflows.

• Training and Education: Develop and deliver comprehensive training sessions to educate clients on our SaaS solution's features, functionality, and best practices. Provide training both remotely and on-site, depending on client preferences.

• Technical Support: Serve as the primary point of contact for client inquiries and issues during the onboarding phase. Troubleshoot and resolve technical challenges, working closely with the support team to ensure timely and effective solutions.

• Data Migration: Coordinate data migration efforts, assisting clients in transferring their existing inventory and order data into the new system. Validate data accuracy and integrity post-migration.

• Customization: Work with the development team to facilitate necessary customizations or integrations that align with client requirements. Ensure that any custom features are appropriately integrated and tested.

• Progress Tracking: Maintain accurate records of onboarding progress, documentation, and client interactions in the designated systems. Provide regular updates to clients and internal stakeholders on project status.

• Feedback Collection: Gather client feedback regarding the onboarding experience, system usability, and overall satisfaction. Use this feedback to improve the onboarding process and continuously enhance the product.

• Continuous Learning: Stay up-to-date with the latest trends and advancements in inventory and order management practices, as well as the features and capabilities of our SaaS solution. Apply this knowledge to optimize the onboarding process.

 Desirables:

• Experience in client onboarding, training or teaching, customer success, or a related role, preferably within the SaaS or software industry.

• Knowledge of Linnworks SaaS is desirable but not essential.

• Understanding of inventory and order management processes.

• Exceptional communication and interpersonal skills, both written and verbal.

• Ability to explain technical concepts to non-technical audiences.

• Detail-oriented with excellent organisational and project management abilities.

• Problem-solving mindset and the ability to thrive in a fast-paced, dynamic environment.

• Proficiency in using project management and communication tools.

• Willingness to travel occasionally for on-site client training and support.

• Ability to work independently and manage multiple priorities

• Good understanding of the eCommerce industry

Why Pivotal?

Join our team and help shape the success of our clients as they embark on their journey with our innovative SaaS inventory and order management solution. Apply now and be a key player in our mission to revolutionise how businesses manage their operations.

Join us as an Account Executive in our dog-friendly, vibrant city centre office and receive the following:

•   Salary range between £22,000 - £25,000 DOE plus benefits package.

•   Once qualified, you will be entitled to the bonus.

•   Full training will be provided

•   Collaborative and inclusive work environment.

•   Continuous learning and growth opportunities.

•   Chance to significantly impact clients' businesses through effective onboarding.

*Please note: This is a mainly office-based role, and we are looking for applicants local to Norfolk, UK*

Account Manager

Role Fulfilled

To be kept on file, please email your CV and Cover Letter to careers@pivotal.digital

About the role

We seek an experienced Account Manager with in-depth knowledge of Microsoft Excel to join our team. The ideal candidate will have a strong background in customer service, strong organisational skills, and ecommerce, as well as experience with software development teams.

Key Responsibilities

• Introductions, onboarding and retaining client relationships from our key partners

• Taking new clients and existing clients through our onboarding process (we will provide the training)

• Providing ongoing support for our software partners and problem-solving day-to-day ecommerce issues

• Collaborating with other teams to integrate our software with other systems and platforms

• Writing project briefs and specifications for our development team

• Working with client ecommerce product data for import and export

Skills

• Strong communication and interpersonal skills

• Excellent problem-solving skills and attention to detail

• Ability to be self-motivative, work on one's own, and work well within a team

• Basic knowledge of one of the following as a minimum PHP, TSQL, C#, VBA or .net

Nice to have

• Experience in the e-commerce industry

• Experience in a similar role

• Customer-facing / Customer service experience

• Driving licence

• A desire to grow your career and potential

• Working knowledge of TSQL

This is a full-time position with a competitive salary and benefits package. We encourage you to apply if you are highly motivated and this sounds like a significant role.