Founding US Account Executive

Sales | United States | Remote

About Pivotal

Pivotal is a strategic digital agency that helps ambitious organisations grow through marketing, technology, digital experience and innovation.

We're also the company behind Landing Platform, the operating system we originally built to run our own business.

Today, Landing Platform brings CRM, sales, marketing, project management, HR, analytics, automation, invoicing, content creation and more onto one connected platform and one shared data layer.

We run our own seven-figure agency on it every day.

Now we're taking it to America.

And we're looking for a small number of exceptional US-based salespeople to help us do it.

The Role

This isn't a conventional Account Executive position.

We're building the founding US sales team for Landing Platform and looking for experienced, entrepreneurial B2B salespeople who want to get in early.

You'll work directly with Pivotal and the people building Landing Platform, speaking with founders, CEOs and senior decision-makers at ambitious US businesses.

Before you go any further, take a look at what you'll be selling.

You'll sell both our complete Founding Licence and individual Vanguard licences, giving you multiple ways into an organisation and a natural land-and-expand opportunity.

Our US Founding Licence is $5,500 per month on a 24-month agreement, representing $132,000 in total contract value.

And every Founding Licence you close earns you $10,000 in commission.

Landing also offers individual Vanguard licences, creating smaller entry points into organisations and additional opportunities to land, prove value and expand.

This is a commission-only opportunity with substantial, uncapped earning potential.

We want people who believe exceptional sales performance should produce exceptional earnings.

What You’ll Be Doing

• Converting the opportunities we book for you with ambitious US businesses

• Running high-quality discovery conversations with founders, CEOs and senior leadership teams

• Understanding how prospects currently run their sales, marketing, operations and people functions

• Demonstrating the commercial case for moving from disconnected software to Landing Platform

• Presenting Landing Platform and its Vanguard products around the prospect's actual business challenges

• Managing opportunities from first conversation through to signed agreement

• Building relationships with multiple stakeholders within larger opportunities

• Creating urgency through commercial understanding rather than high-pressure sales tactics

• Feeding market intelligence, objections and customer insight directly back to the Landing Platform team

• Helping us shape the US sales playbook as we learn what works

• Ultimately, closing business

About You

You already know whether this sounds like you.

You're commercially sharp, confident speaking with senior decision-makers and comfortable selling something a business needs to think seriously about buying.

You might currently be:

• An Enterprise Account Executive selling SaaS or business software

• A high-performing B2B closer looking for substantially more upside

• An experienced salesperson in CRM, ERP, MarTech, digital transformation or professional services

• An entrepreneurial salesperson who wants to get involved much earlier in a company's growth story

You'll bring:

• A demonstrable history of closing B2B business

• Confidence selling five and six-figure contracts

• Excellent discovery and questioning skills

• Strong commercial judgement

• The ability to sell outcomes rather than recite features

• Confidence dealing directly with founders, CEOs and senior leadership teams

• The discipline to work a full diary and follow up properly

• The ability to handle objections without sounding like you're reading from a sales script

• The ambition to build something, rather than simply inherit a territory

We're far more interested in what you've actually sold and how you sold it than the logos on your CV.

Why Join Us

Timing.

Landing Platform isn't an idea waiting to be built.

It exists.

Pivotal runs its own business on it every day. It already spans 44 features across 11 categories, with one login and one connected data layer.

But commercially, we're still at the beginning.

We're currently selecting just ten businesses for the complete Landing Founding Programme before the model changes.

That means the people joining us now aren't arriving after the US sales operation has been built.

They get to help build it.

You'll work closely with the founder and product team, influence the sales playbook and have a direct line into what we're learning and building.

And if you're one of the people who proves you can build Landing in America, there is an obvious opportunity for your role to become considerably bigger as we grow.

Package

Location: United States, Remote
Engagement: Independent / Commission Only
Earnings: Uncapped

$10,000 Commission. One Founding Licence.

We want exceptional salespeople to have an exceptional reason to join us early.

Our US Founding Licence is $5,500 per month on a 24-month agreement, representing $132,000 in total contract value.

Close one Founding Licence.

You earn $10,000.

Close two.

You earn $20,000.

Close four.

You earn $40,000.

There is no earnings ceiling.

Individual Vanguard licences also generate commission, providing additional routes into organisations and opportunities to expand accounts.

We'll also introduce performance accelerators for exceptional quarterly sales performance.

What Could You Earn?

We're not going to advertise a fictional OTE.

Your earnings depend on what you close.

But the maths is deliberately simple:

1 Founding Licence per month = $120,000 per year in commission

2 Founding Licences per month = $240,000 per year in commission

3 Founding Licences per month = $360,000 per year in commission

And there's no cap if you outperform that.

There is no base salary attached to this opportunity.

If you're looking for one, this isn't the right role.

If you're an exceptional salesperson who wants your earnings directly connected to what you produce, we'd like to hear from you.

This Probably Isn't For You If...

• You need a guaranteed salary

• You need a script and a manager rather than judgement and autonomy

• You're looking to represent ten different products simultaneously

• You've never personally closed meaningful B2B business

• You're uncomfortable selling to founders and senior executives

• You rely on pressure rather than good discovery

• The words "commission only" scare you more than "$10,000 commission" excites you

We're looking for a very small number of exceptional people.

How To Apply

Don't write us a generic cover letter.

Tell us four things:

1. What's the largest B2B deal you've personally closed?

2. What were you selling?

3. What did you personally do to win it?

4. What's the most you've ever earned in commission in a single month?

Then send us a short video, no more than three minutes, answering:

Why should you be one of the first people to sell Landing Platform in America?

If what we see gets our attention, we'll invite you to the next stage.

Account Strategist

Applications Closed

About Pivotal

Pivotal is a strategic marketing agency that helps ambitious organisations make smarter decisions, build stronger brands, and focus on marketing that drives real commercial results. 

We don’t exist to “deliver tasks.” We partner with clients, challenge thinking, and guide them toward the activity and investment that will genuinely move the needle. 

We’re growing - and evolving - and we’re looking for an Account Strategist to help lead that next stage. 

The Role

This is a client-facing role sitting at the intersection of strategy, relationships and marketing performance.

You'll work closely with a portfolio of clients, building trusted relationships and helping them make informed marketing decisions. You'll take time to understand their business, challenges and ambitions, then translate those into clear marketing direction and actionable plans.

You'll lead regular client meetings, contribute to workshops, present recommendations and help identify opportunities to increase the value and impact of our work.

This is a role for someone who enjoys combining strategic thinking with strong relationship management and wants to make a genuine difference to client success.

What You'll Be Doing

• Managing a portfolio of client accounts

• Building strong, trusted relationships with clients

• Developing strategic marketing recommendations aligned to business goals

• Leading regular client meetings, reviews and planning sessions

• Identifying opportunities to grow accounts and increase value

• Collaborating with specialists across SEO, PPC, content, design and development

• Creating clear briefs and ensuring strategic alignment across projects

• Supporting proposal development and new business opportunities

• Monitoring performance and helping clients understand results and next steps

• Turning business challenges into clear marketing actions

About You

You're likely working within an agency environment and looking to take the next step in your career.

You might be:

• An Account Manager looking for a more strategic role

• An Account Manager wanting greater ownership and influence

• Someone who enjoys building client relationships and helping businesses grow

You'll bring:

• Agency experience in an account management or client services role

• Strong relationship-building and communication skills

• Confidence presenting ideas and recommendations to clients

• Commercial awareness and an understanding of business objectives

• The ability to think strategically while remaining organised and detail-oriented

• Experience coordinating multiple projects and stakeholders

• A proactive approach to identifying opportunities and solving problems

• The confidence to challenge constructively when needed

You enjoy understanding how businesses work, asking the right questions, and helping clients make smarter marketing decisions.

Why Join Us

As part of our dynamic team, you'll have the opportunity to drive significant growth, develop your strategic skills, and build a rewarding career within our growing agency.

Read more about working for Pivotal here.

Read more about the qualities we look for here.

Package

Salary: £30,000 - £40,000 OTE (Depending on experience)

Benefits

• 25 days holiday allowance + bank holidays

• A day's holiday accrued each year of service

• Paid day off for birthdays

• Gym membership

• Dog-friendly office

• Beer Fridge Fridays

• Team building events

• The Yard Coffee discount

• Continuous learning and growth opportunities (dedicated development days)

• And more!

Partnerships Manager

Role Fulfilled

To be kept on file, please email your CV and Cover Letter to careers@pivotal.digital

About the role

The Partnerships Manager is a marketing professional who specialises in implementing and developing commercial and strategic relationships with organisations according to the company's overarching objective, strategic goals and strategies.

Job Description

Are you an experienced Partnerships Manager looking for a new challenge and an opportunity to advance your career?

If you are energetic, highly motivated, have a can-do attitude and enjoy networking and establishing relationships, we have the perfect job for you!

We seek a bright, enthusiastic partnerships manager full of ideas and digital industry contacts to help us manage and grow commercial and strategic relationships with our key targeted partners.

Duties and Responsibilities

• Maintain and optimise our current vital partnerships.  

• Create a systematic, process-driven approach to partner outreach and relationship management. 

• Identify and source partnership opportunities through inbound lead follow-up, emails, client/partner visits, & networking. 

• Gain Sponsorship for Pivotal events from current and new partners 

• Research partners, identify key players and generate interest 

• Collaborate with senior management and other marketing teammates to align our internal goals with new and existing partner relationships 

• Negotiate and finalise deals according to the company’s contract guidelines and policies 

• Deliver a great experience to our partners when working with our organisation - you will represent our brand and be our partners’ liaison internally 

• Forecast, measure, and report the results of various projects with partners, including co-created and co-branded content promotions, lead sharing, and event partnerships 

• Keep a great ongoing relationship with current partners and offer new ways to grow the partnership. 

• Call through completed onboarding to get feedback on the service and book discovery calls with them to discuss Pivotal’s other services. 

Requirements

• Previous working experience as a Partnerships Manager or similar role 

• Financial management skills 

• Ability to create solid proposals and presentations 

• Strong knowledge of the digital industry (preferred). 

• Outstanding communication and interpersonal skills 

• Excellent organisational and time management skills 

• Strategic thinker 

• Keeping on top of partners and client communications out of hours 

• Networking aptitude 

• Attention to detail 

• National/international travel for partner meets and events 

• Willing to be flexible on working hours 

• Full UK Driving Licence 

Why Pivotal?

Pivotal is a renowned digital transformation agency that collaborates with top-tier global/national brands. You would join a growing team of 20+, which offers a wide range of digital solutions across websites, marketing, and logistics. 

Join us as an Outreach & Partnerships Manager at our vibrant city centre office, and enjoy the following benefits: 

• Competitive Salary £32,000 - £35,000 (DOE) 

• Competitive New Business/Partnership bonus scheme (OTE: £42,000 - £45,000) (After a successful probationary period) 

• Collaborative and inclusive work environment 

• Continuous learning and growth opportunities (dedicated development days) 

• 20 days holiday, with a day accrued each year with service 

• Paid day off for birthdays 

• Dog-friendly office 

• Beer Fridays 

• Team building events 

• Yard Coffee discount 

Please note: This is a mainly office-based role, and we specifically seek applicants who reside in Norfolk, UK. 

Account Manager

To Apply Please Email CV & Cover Letter To: careers@pivotal.digital

About the role

We seek an experienced Account Manager to play an essential role in our organisation. As an Account Manager, you will serve as the primary point of contact between our clients and our internal teams, ensuring seamless communication and exceptional service delivery.

To excel in this role, you should have a proven track record in account management within a Digital or e-commerce agency setting. Your ability to build and nurture strong client relationships, keen attention to detail, and strategic thinking will be instrumental in driving client satisfaction and long-term success. We encourage you to apply if you are a results-driven professional who thrives in a collaborative team environment.

Ultimately, your efforts will increase client success and foster our long-term business expansion.

Key Responsibilities:

• Develop strong, trusting relationships with clients to understand their needs and objectives. 

• Serve as the liaison between clients and our internal teams, ensuring effective communication and project execution. 

• Managed and oversaw client accounts, ensuring that projects were delivered on time and within budget. 

• Identify opportunities for account growth and collaborate with clients to implement strategies that align with their goals. 

• Work with our Project Management team to provide clients with regular updates and reports on project progress, performance metrics, and critical insights. 

• Proactively address client concerns or issues, working closely with internal teams to find solutions. 

• Stay informed about digital trends and developments to provide clients with valuable insights and recommendations. 

• Collaborate with the Business Development team to identify upsell and cross-sell opportunities within existing accounts. 

• Assist in the development of account strategies and contribute to the achievement of revenue targets. 

• Maintain accurate and up-to-date client records and documentation. 

Requirements and Skills 

To be considered for this role, candidates should possess the following qualifications: 

• At least two years' work experience as an Account Manager within a Digital or e-commerce agency or a similar industry.

• Exceptional client relationship-building skills and a track record of client retention and satisfaction.

• Strong project management skills, including the ability to oversee multiple projects simultaneously.

• Excellent communication, negotiation, and problem-solving abilities.

• Familiarity with CRM software (e.g., Salesforce, Pipedrive, HubSpot, etc.).

• Proficiency in MS Excel for data analysis and reporting.

• Strategic thinking and the ability to develop and execute account plans.

• A results-driven mindset with a focus on achieving and exceeding revenue targets.

• You may already be an Account Manager or an experienced Account Executive looking to take your next step.

• Full UK Driving licence.

Why Pivotal?

Pivotal is a renowned digital transformation agency that collaborates with top-tier global/national brands. You would join a growing team of 20+, which offers a wide range of digital solutions across websites, marketing, and logistics.

Join us as an Account Manager at our vibrant city centre office and enjoy the following benefits:

• Competitive Salary £24,000-£30,000 (DOE)

• Competitive Client Services bonus/commission scheme (OTE: £40-45,000+) (After a successful probationary period)

• Benefits package

• Collaborative and inclusive work environment

• Continuous learning and growth opportunities (dedicated development days)

• 20 days holiday, with a day accrued each year with service

• Paid day off for birthdays

• Dog-friendly office

• Beer Fridays

• Team building events

• Yard Coffee discount

*Please note: This is a mainly office-based role, and we are looking for applicants local to Norfolk, UK*

Account Executive (Full training provided)

Role Fulfilled

To be kept on file, please email your CV and Cover Letter to careers@pivotal.digital

About the role

We seek a dynamic, highly organised, and driven individual to join our team at Digital Marketing Agency in Norwich. As an Account Executive, you must implement and adopt a SaaS (Software as a Service) based client inventory and order management system. Your primary focus will be to guide clients through onboarding, providing expert assistance, training, and support to help them seamlessly integrate our solution into their business operations.

Key Responsibilities:

• Client Onboarding: Lead end-to-end onboarding processes for new clients, ensuring a smooth transition from initial engagement to system go-live. I collaborate with cross-functional teams to gather client requirements, establish project timelines, and manage expectations.

• Needs Assessment: Conduct thorough needs assessments with clients to understand their unique business requirements, processes, and pain points. Translate these insights into tailored onboarding plans that address specific client needs.

• Solution Configuration: Collaborate with the technical team to configure the SaaS solution according to client specifications. Ensure the system aligns with the client's inventory and order management workflows.

• Training and Education: Develop and deliver comprehensive training sessions to educate clients on our SaaS solution's features, functionality, and best practices. Provide training both remotely and on-site, depending on client preferences.

• Technical Support: Serve as the primary point of contact for client inquiries and issues during the onboarding phase. Troubleshoot and resolve technical challenges, working closely with the support team to ensure timely and effective solutions.

• Data Migration: Coordinate data migration efforts, assisting clients in transferring their existing inventory and order data into the new system. Validate data accuracy and integrity post-migration.

• Customization: Work with the development team to facilitate necessary customizations or integrations that align with client requirements. Ensure that any custom features are appropriately integrated and tested.

• Progress Tracking: Maintain accurate records of onboarding progress, documentation, and client interactions in the designated systems. Provide regular updates to clients and internal stakeholders on project status.

• Feedback Collection: Gather client feedback regarding the onboarding experience, system usability, and overall satisfaction. Use this feedback to improve the onboarding process and continuously enhance the product.

• Continuous Learning: Stay up-to-date with the latest trends and advancements in inventory and order management practices, as well as the features and capabilities of our SaaS solution. Apply this knowledge to optimize the onboarding process.

 Desirables:

• Experience in client onboarding, training or teaching, customer success, or a related role, preferably within the SaaS or software industry.

• Knowledge of Linnworks SaaS is desirable but not essential.

• Understanding of inventory and order management processes.

• Exceptional communication and interpersonal skills, both written and verbal.

• Ability to explain technical concepts to non-technical audiences.

• Detail-oriented with excellent organisational and project management abilities.

• Problem-solving mindset and the ability to thrive in a fast-paced, dynamic environment.

• Proficiency in using project management and communication tools.

• Willingness to travel occasionally for on-site client training and support.

• Ability to work independently and manage multiple priorities

• Good understanding of the eCommerce industry

Why Pivotal?

Join our team and help shape the success of our clients as they embark on their journey with our innovative SaaS inventory and order management solution. Apply now and be a key player in our mission to revolutionise how businesses manage their operations.

Join us as an Account Executive in our dog-friendly, vibrant city centre office and receive the following:

•   Salary range between £22,000 - £25,000 DOE plus benefits package.

•   Once qualified, you will be entitled to the bonus.

•   Full training will be provided

•   Collaborative and inclusive work environment.

•   Continuous learning and growth opportunities.

•   Chance to significantly impact clients' businesses through effective onboarding.

*Please note: This is a mainly office-based role, and we are looking for applicants local to Norfolk, UK*

Account Manager

Role Fulfilled

To be kept on file, please email your CV and Cover Letter to careers@pivotal.digital

About the role

We seek an experienced Account Manager with in-depth knowledge of Microsoft Excel to join our team. The ideal candidate will have a strong background in customer service, strong organisational skills, and ecommerce, as well as experience with software development teams.

Key Responsibilities

• Introductions, onboarding and retaining client relationships from our key partners

• Taking new clients and existing clients through our onboarding process (we will provide the training)

• Providing ongoing support for our software partners and problem-solving day-to-day ecommerce issues

• Collaborating with other teams to integrate our software with other systems and platforms

• Writing project briefs and specifications for our development team

• Working with client ecommerce product data for import and export

Skills

• Strong communication and interpersonal skills

• Excellent problem-solving skills and attention to detail

• Ability to be self-motivative, work on one's own, and work well within a team

• Basic knowledge of one of the following as a minimum PHP, TSQL, C#, VBA or .net

Nice to have

• Experience in the e-commerce industry

• Experience in a similar role

• Customer-facing / Customer service experience

• Driving licence

• A desire to grow your career and potential

• Working knowledge of TSQL

This is a full-time position with a competitive salary and benefits package. We encourage you to apply if you are highly motivated and this sounds like a significant role.