Account Manager
To Apply Please Email CV & Cover Letter To: careers@pivotal.digital
About the role
We seek an experienced Account Manager to play an essential role in our organisation. As an Account Manager, you will serve as the primary point of contact between our clients and our internal teams, ensuring seamless communication and exceptional service delivery.
To excel in this role, you should have a proven track record in account management within a Digital or e-commerce agency setting. Your ability to build and nurture strong client relationships, keen attention to detail, and strategic thinking will be instrumental in driving client satisfaction and long-term success. We encourage you to apply if you are a results-driven professional who thrives in a collaborative team environment.
Ultimately, your efforts will increase client success and foster our long-term business expansion.
Key Responsibilities:
Develop strong, trusting relationships with clients to understand their needs and objectives.
Serve as the liaison between clients and our internal teams, ensuring effective communication and project execution.
Managed and oversaw client accounts, ensuring that projects were delivered on time and within budget.
Identify opportunities for account growth and collaborate with clients to implement strategies that align with their goals.
Work with our Project Management team to provide clients with regular updates and reports on project progress, performance metrics, and critical insights.
Proactively address client concerns or issues, working closely with internal teams to find solutions.
Stay informed about digital trends and developments to provide clients with valuable insights and recommendations.
Collaborate with the Business Development team to identify upsell and cross-sell opportunities within existing accounts.
Assist in the development of account strategies and contribute to the achievement of revenue targets.
Maintain accurate and up-to-date client records and documentation.
Requirements and Skills
To be considered for this role, candidates should possess the following qualifications:
At least two years' work experience as an Account Manager within a Digital or e-commerce agency or a similar industry.
Exceptional client relationship-building skills and a track record of client retention and satisfaction.
Strong project management skills, including the ability to oversee multiple projects simultaneously.
Excellent communication, negotiation, and problem-solving abilities.
Familiarity with CRM software (e.g., Salesforce, Pipedrive, HubSpot, etc.).
Proficiency in MS Excel for data analysis and reporting.
Strategic thinking and the ability to develop and execute account plans.
A results-driven mindset with a focus on achieving and exceeding revenue targets.
You may already be an Account Manager or an experienced Account Executive looking to take your next step.
Full UK Driving licence.
Why Pivotal?
Pivotal is a renowned digital transformation agency that collaborates with top-tier global/national brands. You would join a growing team of 20+, which offers a wide range of digital solutions across websites, marketing, and logistics.
Join us as an Account Manager at our vibrant city centre office and enjoy the following benefits:
Competitive Salary £24,000-£30,000 (DOE)
Competitive Client Services bonus/commission scheme (OTE: £40-45,000+) (After a successful probationary period)
Benefits package
Collaborative and inclusive work environment
Continuous learning and growth opportunities (dedicated development days)
20 days holiday, with a day accrued each year with service
Paid day off for birthdays
Dog-friendly office
Beer Fridays
Team building events
Yard Coffee discount
*Please note: This is a mainly office-based role, and we are looking for applicants local to Norfolk, UK*