A Sunday Afternoon at the Pivotal Family BBQ
The Pivotal team got together for a Sunday family BBQ at The Yard, with good food, arts and crafts, a DIY ice cream station and time to catch up outside of the office.
Full-service digital agency, Norwich
Better websites. Smart marketing.
We design and build websites and apps, then power them with marketing that drives real growth.
We’re not just another digital agency. At Pivotal, we specialise in high-growth everywhere commerce, working with ambitious brands across Shopify, Magento and bespoke platforms.
From performance marketing to full-scale digital transformation, we handle the complexity so our clients can focus on scale. Whether you're starting from scratch or migrating from another platform, we make it simple and powerful.
Our team delivers sharp, conversion-focused work across all touchpoints. Platform migrations without the drama. Shopify SEO services and builds that convert. Magento setups that scale. And marketing strategies tied to results, not guesswork. We’re a full-service e-commerce agency, built for businesses who want to grow, not just exist online.
Selected work
All 24 case studies“We've seen great improvements. The conversion rates have improved, and I believe a lot of it is because of the adjustments that we've been doing all this year.”
Mancini's Sleepworld
What we do
All expertiseDigital experience and design
Websites, apps and e-commerce builds designed around how your customers actually buy.
Growth and optimisation
Paid media, SEO, email and CRO, run against revenue and margin rather than vanity metrics.
Integrations and iPaaS
Your store, ERP, warehouse and marketplaces connected, so orders and stock move without manual work.
Brand design and identity
Logos, type, tone of voice and style guides that make a brand recognisable everywhere it appears.
Latest from the studio
All insights
Pivotal Attends Norwich BID’s City Conversations Conference
Tait attended Norwich BID’s City Conversations Conference to hear more about the work shaping the city and the impact Norwich BID is already having. Here’s why the event felt valuable to us as a business based in the heart of Norwich.
Pivotal Takes on Break’s Epic Quiz
The Pivotal team took on Break’s Epic Quiz at Epic Studios, raising support for a brilliant charity and proudly finishing in last place as Tait’s Angels.
We're hiring
4 open roles including Founding US Account Executive, Business Development Manager, Paid Marketing Specialist.
Pivotal House
Our studio in Orford Yard, Norwich, with hot desks and a boardroom you can hire.
Summit
Our live conversations with founders and leaders, from Brompton to Linnworks.
Certified partners
