Account Manager

Role Fulfilled

To be kept on file, please email your CV and Cover Letter to careers@pivotal.digital

About the role

We seek an experienced Account Manager with in-depth knowledge of Microsoft Excel to join our team. The ideal candidate will have a strong background in customer service, strong organisational skills, and ecommerce, as well as experience with software development teams.

Key Responsibilities

• Introductions, onboarding and retaining client relationships from our key partners

• Taking new clients and existing clients through our onboarding process (we will provide the training)

• Providing ongoing support for our software partners and problem-solving day-to-day ecommerce issues

• Collaborating with other teams to integrate our software with other systems and platforms

• Writing project briefs and specifications for our development team

• Working with client ecommerce product data for import and export

Skills

• Strong communication and interpersonal skills

• Excellent problem-solving skills and attention to detail

• Ability to be self-motivative, work on one's own, and work well within a team

• Basic knowledge of one of the following as a minimum PHP, TSQL, C#, VBA or .net

Nice to have

• Experience in the e-commerce industry

• Experience in a similar role

• Customer-facing / Customer service experience

• Driving licence

• A desire to grow your career and potential

• Working knowledge of TSQL

This is a full-time position with a competitive salary and benefits package. We encourage you to apply if you are highly motivated and this sounds like a significant role.