Success Story
Snowdonia Cheese Company
Snowdonia Cheese Company, a celebrated artisan cheese maker with a passion for crafting the finest Welsh cheeses, partnered with Pivotal to elevate their operational capabilities and expand their online market presence by implementing a multi-channel order management system, a move designed to revolutionise their inventory and e-commerce warehouse operations. This collaboration was highlighted by the development of custom development by Pivotal as Snowdonia’s extended team, tailored to meet the unique needs of Snowdonia, ensuring a seamless integration of processes and a significant uplift in efficiency.
Mature and confident.
Winning Season
Streamlined Flow
Improved Efficiency
The Opportunity
Towards the end of the year, during peak season, Snowdonia Cheese encountered a formidable obstacle. A severe error occurred, threatening to unravel the fabric of their meticulously structured operations. This error had the potential to disrupt their finely tuned supply chain, impacting customer orders during one of the busiest seasons and posing a risk to the company's reputation for reliability and quality service.
The Solution
Recognising the urgency of the situation, Pivotal acted with determination, agility and precision. They deployed an emergency support team, leveraging their deep understanding of e-commerce and warehouse operations, implementing the bespoke code they developed for Snowdonia. Our team swiftly addressed the immediate crisis through innovative problem-solving and technical acumen, and we implemented additional safeguards to fortify Snowdonia’s systems against future vulnerabilities.
The Results
The resolution brought about by Pivotal's expert intervention was nothing short of transformative. The Snowdonia Cheese Company swiftly rebounded from the brink of potential disaster with minimal disruption to their operations. The resilience of their business processes was significantly enhanced, ensuring that the holiday season proceeded without a hitch, much to the delight of the Snowdonia team and their happy customers. This episode underscored the value of having a responsive and skilled partner on hand, ready to tackle unforeseen challenges and secure the continuity and success of Snowdonia's cherished cheese-making legacy.