GXO & Voyado Integration Guide + Free Viability Test

Integrating Voyado and GXO: Optimising your chosen 3pl and Customer data platform

Enterprise businesses rent their integrations. Choose a Pivotal Integration Viability Audit and then lease your integration for ongoing support, updates and maintenance. In the ever-changing world of 3pl and customer data platform, businesses are constantly seeking cutting-edge solutions to streamline their operations, improve efficiency, and propel growth. By combining GXO and Voyado, companies can harness a robust solution that tackles key challenges and redefines the way they approach third-party logistics and customer data management platform.

GXO: Outsourcing logistics and fulfilment operations

GXO is a top-rated 3pl software that provides Services that manage and carry out logistics and fulfilment operations, such as transportation, warehousing, and distribution, on behalf of other businesses. It excels at solving critical problems such as Warehousing, Distribution, Returns management, Ecommerce fulfilment, Reverse logistics.

Third-Party Logistics (3PL) providers offer comprehensive logistics and supply chain management services to businesses, enabling them to delegate various aspects of their logistics operations. These services can cover transportation management, warehousing and distribution, inventory management, order fulfilment, and value-added services such as packaging, labelling, and reverse logistics.

Voyado: Consolidating and managing customer data

Voyado is a top-rated customer data platform solution that offers A platform that gathers, integrates, and houses customer data from multiple sources, enabling businesses to build a centralised customer profile. It addresses challenges like Customer data platform, Customer segmentation, Personalisation, Marketing automation, Analytics.

Customer Data Platforms (CDPs) deliver a consolidated repository for collecting, consolidating, and handling customer data from diverse sources, such as websites, apps, CRM, marketing automation, and in-store channels. This integrated customer data empowers businesses to create a holistic view of each customer, facilitating customised experiences, targeted marketing campaigns, and analytics-driven decision-making.

The Advantage of Integration

By unifying GXO and Voyado, businesses can:

• Optimise data flow between 3pl and customer data platform
• Automate critical processes to enhance operational efficiency
• Obtain valuable insights from integrated data to support informed decision-making
• Offer exceptional, customised customer experiences across interactions
• Minimise data silos and streamline collaboration between teams
• Increase agility and responsiveness to changing market demands

This integration enables companies to optimise their 3pl and customer data platform strategies, ultimately propelling growth and surpassing the competition.

Managing Integration Complexity

Integrating GXO and Voyado is a challenging undertaking, with a complexity rating of 14 out of 20. The integration is extremely intricate, needing substantial custom development and comprehensive testing.

To achieve a successful integration, consider the following critical factors:

• Establishing clear goals and desired outcomes
• Analysing compatibility and scalability within the existing technology stack
• Thoroughly mapping data fields, workflows, and synchronisation processes
• Implementing a robust integration architecture
• Investing sufficient resources, expertise, and time
• Identifying potential risks and creating mitigation strategies
• Maintaining data security and compliance with relevant regulations

Augmenting Your Integration with Complementary Technologies

To further improve the capabilities of your integrated solution, consider incorporating complementary technologies such as Ecommerce, Order Management, Inventory Management, Supply Chain Management, Freight Forwarding, Customs Brokerage, CRM, Marketing Automation, Personalisation, Analytics, Loyalty Programmes, Identity Resolution, Consent Management. These technologies can expand the functionality of your integration, allowing you to tackle a broader range of needs and achieve even greater value.

For example, unifying GXO and Voyado with Marketing Automation can facilitate you to optimise Cross-border and international shipping, leading to Scalability and flexibility in logistics operations.

Best Practises for Optimising Integration Value

To ensure the success of your GXO and Voyado integration, follow these best practises:

• Establish clear goals aligned with your strategies
• Meticulously map data fields and workflows to preserve data integrity
• Implement robust error handling, monitoring, and logging mechanisms
• Measure key metrics like On-time delivery rate, Order accuracy, Transportation and logistics costs, Customer satisfaction, Inventory accuracy and optimisation, Customer data completeness and accuracy, Customer lifetime value, Customer acquisition and retention rates, Marketing campaign effectiveness, Compliance with data privacy regulations to gauge success
• Offer comprehensive documentation and training
• Architect your integration with scalability in mind
• Focus on data security and governance
• Engage stakeholders from diverse departments to guarantee buy-in and adoption
• Consistently review and improve your integration based on user feedback and changing needs

Measuring Integration Impact

To evaluate the effectiveness of your integration and consistently optimise its performance, track key performance indicators (KPIs) such as:

• On-time delivery rate
• Order accuracy
• Transportation and logistics costs
• Customer satisfaction
• Inventory accuracy and optimisation
• Customer data completeness and accuracy
• Customer lifetime value
• Customer acquisition and retention rates
• Marketing campaign effectiveness
• Compliance with data privacy regulations
• Integration uptime
• Data accuracy across platforms
• User engagement rates
• Time and cost savings achieved through process automation
• Improvements in key 3pl and customer data platform metrics

By consistently analysing these KPIs, you can detect areas for improvement, optimise your integration's performance, and showcase the return on investment (ROI) of your integration initiative. Employing advanced analytics and reporting tools can enable you to acquire deeper insights into your integration's performance and make data-driven decisions to optimise its value.

Frequently Asked Questions

• What are the system requirements for integrating GXO and Voyado?
  System requirements may vary depending on the specific versions and your unique needs. Generally, you'll need matching versions, ample hardware resources, and necessary connectivity and security measures. Consult with an integration specialist to determine the exact requirements.
• How long does it typically take to integrate GXO and Voyado?
  The duration can vary widely based on factors such as intricacy, amount of data, quantity of systems and processes affected, and available resources. Simple integrations may take a few weeks, while more sophisticated projects can span several months.
• Can GXO and Voyado integrate with my existing technology stack?
  In most cases, yes. Both platforms offer wide-ranging integration capabilities and can typically integrate with a wide range of advanced software systems. However, it is crucial to evaluate compatibility and feasibility based on your specific systems and available APIs or connectors.
• What is the cost of integrating GXO and Voyado?
  The cost can vary significantly depending on the extent, complexity, count of systems and processes involved, and required resources. Other factors, such as data quantity, customisation needs, and ongoing maintenance, can also affect the overall cost. Discuss your requirements with an integration provider for an accurate estimate.
• What level of support is provided post-integration?
  Reputable integration providers offer complete support and maintenance services to guarantee smooth operation and long-term success. This may include issue resolution, performance enhancement, updates and upgrades, and ongoing technical assistance. Establish a service level agreement (SLA) that meets your specific needs.
• How can I guarantee data security during and after the integration?
  Implementing robust security measures and following best practises for data protection is essential during and after the integration process. This includes protecting sensitive data, deploying secure authentication and authorisation protocols, periodically tracking for potential security threats, and maintaining compliance with relevant data protection regulations. Your integration provider should have extensive experience in establishing secure integration solutions and be able to assist you in upholding data security.

Unleash the Power of GXO and Voyado Integration with Pivotal

At Pivotal, our team of 3pl and customer data platform experts has extensive expertise in integrating third-party logistics and customer data management platform solutions. We work collaboratively with you to assess your particular business requirements and create a bespoke integration solution that optimises the value of GXO and Voyado.

By purchasing this Viability Audit with Pivotal, we'll immerse ourselves to ensure your integration choice is the best direction and that we have everything we need to deliver a successful integration. We will also provide a in-depth report on the viability of your bespoke setup and integration, along with an precise quote for the project.

By working with Pivotal, you can expect:

• A comprehensive assessment of your 3pl and customer data platform needs and integration requirements
• A personalised integration plan that aligns with your goals and harnesses the full capabilities of GXO and Voyado
• Smooth implementation and thorough testing to guarantee optimal performance
• Continuous support and maintenance to keep your integration running efficiently
• Ongoing enhancement to deliver maximum value from your investment

Don't let integration challenges hinder your progress from achieving your 3pl and customer data platform goals. Contact Pivotal today to learn more about our GXO and Voyado integration services and how we can help you harness the full power of these robust platforms. With Pivotal as your trusted integration partner, you can confidently start your integration journey, knowing that our experienced team will support you every step of the way.