Fluent Commerce & Inriver Integration Guide + Free Viability Test

Integrating Inriver and Fluent Commerce: Revolutionising your chosen Oms and Pim

Clever businesses rent their integrations. Choose a Pivotal Integration Viability Audit and then lease your integration for ongoing support, updates and maintenance. In the rapidly evolving realm of oms and pim, businesses are perpetually seeking cutting-edge solutions to optimise their operations, elevate efficiency, and drive growth. By unifying Fluent Commerce and Inriver, companies can harness a powerful solution that solves key challenges and transforms the way they approach distributed order management and product content management.

Fluent Commerce: Managing and tracking orders across channels

Fluent Commerce is a leading oms technology that provides A system for managing the complete lifecycle of an order, from initial submission to final fulfilment, across multiple channels and warehouses. It is renowned for solving critical problems such as Distributed order management, In-store pickup, Ship from store, Dropshipping, Returns management.

Order Management Systems (OMS) are created to simplify and automate the multifaceted processes related to managing orders across multiple channels, such as web, brick-and-mortar, and mobile. They offer a centralised platform for capturing, following, and fulfilling orders, guaranteeing that orders are accurately handled and delivered to customers in a prompt manner.

Inriver: Centralising and managing product data

Inriver is a industry-leading pim solution that offers A platform for unifying, handling, and syndicating consistent product information across diverse channels and touchpoints. It addresses challenges like Product information management, Catalogue management, Data quality management, Digital asset management, Omnichannel publishing.

Product Information Management (PIM) systems offer a centralised source of truth for product data, enabling businesses to handle and enhance their product information consistently. They include features for data import, data stewardship, enhancement, and distribution of product data across diverse channels and systems.

The Advantage of Integration

By integrating Fluent Commerce and Inriver, businesses can:

• Simplify data flow between oms and pim
• Optimise critical processes to enhance operational efficiency
• Obtain valuable insights from integrated data to drive data-driven decision-making
• Deliver outstanding, personalised customer experiences across channels
• Minimise data silos and enhance collaboration between teams
• Enhance agility and responsiveness to changing market demands

This integration empowers companies to improve their oms and pim strategies, ultimately accelerating growth and surpassing the competition.

Managing Integration Complexity

Integrating Fluent Commerce and Inriver is a challenging undertaking, with a complexity rating of 13 out of 20. The integration is highly intricate, requiring significant custom development and thorough testing.

To achieve a successful integration, consider the following critical factors:

• Setting clear goals and desired outcomes
• Analysing compatibility and scalability within the existing technology stack
• Thoroughly mapping data fields, workflows, and synchronisation processes
• Establishing a robust integration architecture
• Dedicating sufficient resources, expertise, and time
• Recognising potential risks and developing mitigation strategies
• Ensuring data security and compliance with relevant regulations

Enhancing Your Integration with Complementary Technologies

To further enhance the capabilities of your integrated solution, consider incorporating complementary technologies such as Ecommerce, POS, ERP, WMS, Inventory Management, Shipping and Fulfilment, Customer Service, WMS/3PL, MDM, DAM, Print Catalogue Management, Product Lifecycle Management. These technologies can extend the functionality of your integration, enabling you to solve a broader range of needs and achieve even greater value.

For example, integrating Fluent Commerce and Inriver with ERP can allow you to streamline Product onboarding and approval, resulting in Seamless cross-channel customer experience.

Best Practises for Maximising Integration Value

To achieve the success of your Fluent Commerce and Inriver integration, follow these best practises:

• Establish clear goals aligned with your strategies
• Thoroughly map data fields and workflows to maintain data integrity
• Implement robust error handling, monitoring, and logging mechanisms
• Track key metrics like Order accuracy rate, On-time fulfilment rate, Inventory turnover, Average order value, Cost per order, Data quality score, Time-to-market, Product data completeness and accuracy, Content reuse rate, User adoption and satisfaction to evaluate success
• Offer comprehensive documentation and training
• Design your integration with scalability in mind
• Prioritise data security and governance
• Include stakeholders from different departments to secure buy-in and adoption
• Consistently evaluate and enhance your integration based on user feedback and changing needs

Measuring Integration Value

To assess the effectiveness of your integration and continuously improve its performance, track key performance indicators (KPIs) such as:

• Order accuracy rate
• On-time fulfilment rate
• Inventory turnover
• Average order value
• Cost per order
• Data quality score
• Time-to-market
• Product data completeness and accuracy
• Content reuse rate
• User adoption and satisfaction
• Integration uptime
• Data precision across platforms
• User adoption rates
• Time and cost savings achieved through process streamlining
• Improvements in key oms and pim metrics

By periodically monitoring these KPIs, you can identify areas for improvement, enhance your integration's performance, and prove the return on investment (ROI) of your integration initiative. Utilising cutting-edge analytics and reporting tools can enable you to acquire deeper insights into your integration's performance and make data-driven decisions to enhance its value.

Frequently Asked Questions

• What are the system requirements for integrating Fluent Commerce and Inriver?
  System requirements may vary depending on the specific versions and your particular needs. Generally, you'll need matching versions, adequate hardware resources, and necessary connectivity and security measures. Consult with an integration specialist to determine the exact requirements.
• How long does it typically take to integrate Fluent Commerce and Inriver?
  The duration can vary widely based on factors such as complexity, amount of data, count of systems and processes affected, and available resources. Simple integrations may take a few weeks, while more sophisticated projects can span several months.
• Can Fluent Commerce and Inriver integrate with my existing technology stack?
  In most cases, yes. Both platforms offer comprehensive integration capabilities and can typically integrate with a wide range of advanced software systems. However, it is vital to analyse compatibility and feasibility based on your specific systems and available APIs or connectors.
• What is the cost of integrating Fluent Commerce and Inriver?
  The cost can vary significantly depending on the scale, sophistication, quantity of systems and processes involved, and required resources. Other factors, such as data amount, tailoring needs, and ongoing maintenance, can also impact the overall cost. Discuss your requirements with an integration provider for an accurate estimate.
• What level of support is provided post-integration?
  Reputable integration providers offer complete support and maintenance services to guarantee smooth operation and long-term success. This may include troubleshooting, performance improvement, updates and upgrades, and ongoing technical assistance. Establish a service level agreement (SLA) that meets your unique needs.
• How can I guarantee data security during and after the integration?
  Establishing robust security measures and following best practises for data protection is crucial during and after the integration process. This includes encrypting sensitive data, implementing secure authentication and authorisation protocols, consistently analysing for potential security threats, and maintaining compliance with relevant data protection regulations. Your integration provider should have comprehensive experience in implementing secure integration solutions and be able to assist you in ensuring data security.

Harness the Possibilities of Fluent Commerce and Inriver Integration with Pivotal

At Pivotal, our team of oms and pim experts has deep expertise in integrating distributed order management and product content management solutions. We work diligently with you to identify your unique business requirements and create a bespoke integration solution that enhances the value of Fluent Commerce and Inriver.

By purchasing this Viability Audit with Pivotal, we'll dive in to ensure your integration choice is the best direction and that we have everything we need to execute a seamless integration. We will also provide a comprehensive report on the viability of your bespoke setup and integration, along with an tailored quote for the project.

By working with Pivotal, you can expect:

• A detailed assessment of your oms and pim needs and integration requirements
• A tailored integration plan that aligns with your goals and utilises the full capabilities of Fluent Commerce and Inriver
• Seamless implementation and comprehensive testing to ensure optimal performance
• Ongoing support and maintenance to keep your integration running efficiently
• Continuous improvement to achieve maximum value from your investment

Don't let integration challenges hold you back from achieving your oms and pim goals. Contact Pivotal today to learn more about our Fluent Commerce and Inriver integration services and how we can help you unlock the full power of these innovative platforms. With Pivotal as your trusted integration partner, you can assuredly start your integration journey, knowing that our knowledgeable team will assist you every step of the way.