Fluent Commerce & GXO Integration Guide + Free Viability Test

Integrating GXO and Fluent Commerce: Maximising your chosen Oms and 3pl

Smart businesses rent their integrations. Choose a Pivotal Integration Viability Audit and then lease your integration for ongoing support, updates and maintenance. In the fast-paced arena of oms and 3pl, businesses are constantly seeking cutting-edge solutions to enhance their operations, improve efficiency, and accelerate growth. By integrating Fluent Commerce and GXO, companies can unlock a robust solution that addresses key challenges and redefines the way they approach order management system and third-party logistics.

Fluent Commerce: Managing and tracking orders across channels

Fluent Commerce is a leading oms technology that provides A system for managing the complete lifecycle of an order, from initial submission to final fulfilment, across multiple channels and warehouses. It excels at solving critical problems such as Distributed order management, In-store pickup, Ship from store, Dropshipping, Returns management.

Order Management Systems (OMS) are created to simplify and automate the multifaceted processes related to managing orders across multiple channels, such as web, brick-and-mortar, and mobile. They offer a centralised platform for capturing, following, and fulfilling orders, guaranteeing that orders are accurately handled and delivered to customers in a prompt manner.

GXO: Outsourcing logistics and fulfilment operations

GXO is a top-rated 3pl solution that offers Companies that oversee and execute logistics and fulfilment operations, such as transportation, warehousing, and distribution, on behalf of other businesses. It tackles challenges like Warehousing, Distribution, Returns management, Ecommerce fulfilment, Reverse logistics.

Third-Party Logistics (3PL) providers offer comprehensive logistics and supply chain management services to businesses, permitting them to externalise various aspects of their logistics operations. These services might cover transportation management, warehousing and distribution, inventory management, order fulfilment, and value-added services such as packaging, labelling, and reverse logistics.

The Advantage of Integration

By integrating Fluent Commerce and GXO, businesses can:

• Simplify data flow between oms and 3pl
• Streamline critical processes to improve operational efficiency
• Gain valuable insights from integrated data to support strategic decision-making
• Offer exceptional, tailored customer experiences across interactions
• Reduce data silos and improve collaboration between teams
• Enhance agility and responsiveness to changing market demands

This integration allows companies to improve their oms and 3pl strategies, ultimately accelerating growth and outpacing the competition.

Handling Integration Complexity

Integrating Fluent Commerce and GXO is a challenging undertaking, with a complexity rating of 14 out of 20. The integration is extremely intricate, needing substantial custom development and comprehensive testing.

To guarantee a successful integration, consider the following key factors:

• Defining clear goals and desired outcomes
• Evaluating compatibility and scalability within the existing technology stack
• Meticulously mapping data fields, workflows, and synchronisation processes
• Deploying a robust integration architecture
• Dedicating sufficient resources, expertise, and time
• Identifying potential risks and creating mitigation strategies
• Ensuring data security and compliance with relevant regulations

Augmenting Your Integration with Complementary Technologies

To further optimise the capabilities of your integrated solution, consider incorporating complementary technologies such as Ecommerce, POS, ERP, WMS, Inventory Management, Shipping and Fulfilment, Customer Service, Order Management, Supply Chain Management, Freight Forwarding, Customs Brokerage. These technologies can expand the functionality of your integration, allowing you to solve a broader range of needs and deliver even greater value.

For example, combining Fluent Commerce and GXO with Freight Forwarding can allow you to optimise Order tracking and returns management, resulting in Improved order accuracy and on-time delivery.

Best Practises for Enhancing Integration Value

To achieve the success of your Fluent Commerce and GXO integration, follow these best practises:

• Establish clear goals aligned with your strategies
• Thoroughly map data fields and workflows to ensure data integrity
• Implement robust error handling, monitoring, and logging mechanisms
• Measure key metrics like Order accuracy rate, On-time fulfilment rate, Inventory turnover, Average order value, Cost per order, On-time delivery rate, Order accuracy, Transportation and logistics costs, Customer satisfaction, Inventory accuracy and optimisation to evaluate success
• Provide comprehensive documentation and training
• Architect your integration with scalability in mind
• Emphasise data security and governance
• Involve stakeholders from different departments to ensure buy-in and adoption
• Periodically review and enhance your integration based on user feedback and changing needs

Measuring Integration Impact

To assess the effectiveness of your integration and consistently enhance its performance, track key performance indicators (KPIs) such as:

• Order accuracy rate
• On-time fulfilment rate
• Inventory turnover
• Average order value
• Cost per order
• On-time delivery rate
• Order accuracy
• Transportation and logistics costs
• Customer satisfaction
• Inventory accuracy and optimisation
• Integration uptime
• Data accuracy across platforms
• User engagement rates
• Time and cost savings achieved through process optimisation
• Improvements in key oms and 3pl metrics

By regularly analysing these KPIs, you can pinpoint areas for improvement, enhance your integration's performance, and prove the return on investment (ROI) of your integration initiative. Utilising sophisticated analytics and reporting tools can help you to gain deeper insights into your integration's performance and make data-driven decisions to maximise its value.

Frequently Asked Questions

• What are the system requirements for integrating Fluent Commerce and GXO?
  System requirements may vary depending on the specific versions and your unique needs. Generally, you'll need compatible versions, sufficient hardware resources, and necessary connectivity and security measures. Speak with an integration specialist to determine the exact requirements.
• How long does it typically take to integrate Fluent Commerce and GXO?
  The duration can vary widely based on factors such as complexity, volume of data, number of systems and processes affected, and available resources. Straightforward integrations may take a few weeks, while more intricate projects can span several months.
• Can Fluent Commerce and GXO integrate with my existing technology stack?
  In most cases, yes. Both platforms offer wide-ranging integration capabilities and can typically integrate with a wide range of contemporary software systems. However, it is essential to analyse compatibility and feasibility based on your specific systems and available APIs or connectors.
• What is the cost of integrating Fluent Commerce and GXO?
  The cost can vary substantially depending on the scale, intricacy, count of systems and processes involved, and required resources. Other factors, such as data volume, personalisation needs, and ongoing maintenance, can also influence the overall cost. Discuss your requirements with an integration provider for an accurate estimate.
• What level of support is provided post-integration?
  Reputable integration providers offer complete support and maintenance services to assure smooth operation and long-term success. This may include troubleshooting, performance improvement, updates and upgrades, and ongoing technical assistance. Establish a service level agreement (SLA) that meets your particular needs.
• How can I ensure data security during and after the integration?
  Implementing robust security measures and following best practises for data protection is vital during and after the integration process. This includes protecting sensitive data, implementing secure authentication and authorisation protocols, consistently analysing for potential security threats, and upholding compliance with relevant data protection regulations. Your integration provider should have in-depth experience in implementing secure integration solutions and be able to assist you in upholding data security.

Harness the Power of Fluent Commerce and GXO Integration with Pivotal

At Pivotal, our team of oms and 3pl experts has extensive expertise in integrating distributed order management and third-party logistics solutions. We work diligently with you to assess your particular business requirements and design a tailored integration solution that optimises the value of Fluent Commerce and GXO.

By purchasing this Viability Audit with Pivotal, we'll dive in to ensure your integration choice is the best direction and that we have everything we need to deliver a seamless integration. We will also provide a detailed report on the viability of your bespoke setup and integration, along with an tailored quote for the project.

By working with Pivotal, you can expect:

• A detailed assessment of your oms and 3pl needs and integration requirements
• A customised integration plan that aligns with your goals and harnesses the full capabilities of Fluent Commerce and GXO
• Efficient implementation and thorough testing to ensure optimal performance
• Regular support and maintenance to keep your integration running smoothly
• Continuous enhancement to drive maximum value from your investment

Don't let integration challenges hinder your progress from achieving your oms and 3pl goals. Contact Pivotal today to learn more about our Fluent Commerce and GXO integration services and how we can help you unleash the full capabilities of these robust platforms. With Pivotal as your trusted integration partner, you can reliably start your integration journey, knowing that our skilled team will guide you every step of the way.