EposNow & Fluent Commerce Integration Guide + Free Viability Test

Integrating Fluent Commerce and EposNow: Maximising your chosen Pos and Oms

Clever businesses rent their integrations. Choose a Pivotal Integration Viability Audit and then lease your integration for ongoing support, updates and maintenance. In the rapidly evolving world of pos and oms, businesses are always seeking innovative solutions to streamline their operations, elevate efficiency, and propel growth. By unifying EposNow and Fluent Commerce, companies can unlock a comprehensive solution that addresses key challenges and revolutionises the way they approach retail management system and order management system.

EposNow: Processing sales transactions

EposNow is a leading pos tool that provides A platform utilised to manage and log orders, oversee inventory, and process customer interactions at retail locations. It excels at solving critical problems such as Point of sale, Inventory management, Customer management, Payment processing, Ecommerce integration.

Point-of-Sale (POS) systems are essential components of retail businesses, enabling them to effectively manage sales transactions, oversee inventory, and interact with customers. They often include hardware components such as barcode scanners, as well as applications for overseeing sales, stock levels, and customer information.

Fluent Commerce: Managing and tracking orders across channels

Fluent Commerce is a top-rated oms solution that offers A platform for overseeing the full lifecycle of an order, from initial placement to final fulfilment, across diverse channels and fulfilment locations. It tackles challenges like Distributed order management, In-store pickup, Ship from store, Dropshipping, Returns management.

Order Management Systems (OMS) are created to simplify and mechanise the complex processes involved in managing orders across diverse touchpoints, such as online, brick-and-mortar, and app. They deliver a unified platform for processing, tracking, and delivering orders, making sure that orders are accurately processed and completed to customers in a prompt manner.

The Advantage of Integration

By combining EposNow and Fluent Commerce, businesses can:

• Optimise data flow between pos and oms
• Automate critical processes to improve operational efficiency
• Acquire valuable insights from integrated data to inform informed decision-making
• Offer exceptional, personalised customer experiences across interactions
• Eliminate data silos and enhance collaboration between teams
• Boost agility and flexibility to changing market demands

This integration empowers companies to optimise their pos and oms strategies, ultimately propelling growth and outpacing the competition.

Managing Integration Complexity

Integrating EposNow and Fluent Commerce is a complex undertaking, with a complexity rating of 13 out of 20. The integration is highly intricate, requiring significant custom development and thorough testing.

To guarantee a successful integration, consider the following key factors:

• Establishing clear goals and desired outcomes
• Assessing compatibility and scalability within the existing technology stack
• Thoroughly mapping data fields, workflows, and synchronisation processes
• Establishing a robust integration architecture
• Investing sufficient resources, expertise, and time
• Identifying potential risks and developing mitigation strategies
• Maintaining data security and compliance with relevant regulations

Enhancing Your Integration with Complementary Technologies

To further improve the capabilities of your integrated solution, consider incorporating complementary technologies such as Inventory Management, CRM, Ecommerce, Payment Processing, Loyalty Programmes, Analytics, Mobile POS, POS, ERP, WMS, Shipping and Fulfilment, Customer Service. These technologies can expand the functionality of your integration, enabling you to tackle a broader range of needs and achieve even greater value.

For example, unifying EposNow and Fluent Commerce with Inventory Management can allow you to automate Ticketing and events, leading to .

Best Practises for Optimising Integration Value

To achieve the success of your EposNow and Fluent Commerce integration, follow these best practises:

• Define clear goals aligned with your strategies
• Carefully map data fields and workflows to preserve data integrity
• Establish robust error handling, monitoring, and logging mechanisms
• Measure key metrics like Transaction speed, Inventory accuracy, Sales per square foot, Customer satisfaction, Employee performance, Order accuracy rate, On-time fulfilment rate, Inventory turnover, Average order value, Cost per order to gauge success
• Deliver comprehensive documentation and training
• Design your integration with scalability in mind
• Focus on data security and governance
• Engage stakeholders from different departments to ensure buy-in and adoption
• Consistently assess and enhance your integration based on user feedback and changing needs

Measuring Integration Success

To gauge the effectiveness of your integration and continuously optimise its performance, track key performance indicators (KPIs) such as:

• Transaction speed
• Inventory accuracy
• Sales per square foot
• Customer satisfaction
• Employee performance
• Order accuracy rate
• On-time fulfilment rate
• Inventory turnover
• Average order value
• Cost per order
• Integration reliability
• Data accuracy across platforms
• User adoption rates
• Time and cost savings achieved through process optimisation
• Improvements in key pos and oms metrics

By regularly tracking these KPIs, you can pinpoint areas for improvement, fine-tune your integration's performance, and prove the return on investment (ROI) of your integration initiative. Leveraging sophisticated analytics and reporting tools can help you to obtain deeper insights into your integration's performance and make data-driven decisions to optimise its value.

Frequently Asked Questions

• What are the system requirements for integrating EposNow and Fluent Commerce?
  System requirements may vary depending on the specific versions and your unique needs. Generally, you'll need matching versions, adequate hardware resources, and necessary connectivity and security measures. Speak with an integration specialist to determine the exact requirements.
• How long does it typically take to integrate EposNow and Fluent Commerce?
  The duration can vary widely based on factors such as sophistication, volume of data, quantity of systems and processes affected, and available resources. Straightforward integrations may take a few weeks, while more intricate projects can span several months.
• Can EposNow and Fluent Commerce integrate with my existing technology stack?
  In most cases, yes. Both platforms offer comprehensive integration capabilities and can typically link with a wide range of advanced software systems. However, it is essential to assess compatibility and feasibility based on your specific systems and available APIs or connectors.
• What is the cost of integrating EposNow and Fluent Commerce?
  The cost can vary significantly depending on the scale, complexity, count of systems and processes involved, and required resources. Other factors, such as data amount, tailoring needs, and ongoing maintenance, can also affect the overall cost. Discuss your requirements with an integration provider for an accurate estimate.
• What level of support is provided post-integration?
  Reputable integration providers offer comprehensive support and maintenance services to guarantee smooth operation and long-term success. This may include problem-solving, performance enhancement, updates and upgrades, and ongoing technical assistance. Establish a service level agreement (SLA) that meets your unique needs.
• How can I ensure data security during and after the integration?
  Implementing robust security measures and following best practises for data protection is vital during and after the integration process. This includes protecting sensitive data, implementing secure authentication and authorisation protocols, consistently tracking for potential security threats, and upholding compliance with relevant data protection regulations. Your integration provider should have comprehensive experience in establishing secure integration solutions and be able to guide you in upholding data security.

Unlock the Potential of EposNow and Fluent Commerce Integration with Pivotal

At Pivotal, our team of pos and oms experts has comprehensive expertise in integrating retail management system and order management system solutions. We work collaboratively with you to identify your unique business requirements and design a bespoke integration solution that maximises the value of EposNow and Fluent Commerce.

By purchasing this Viability Audit with Pivotal, we'll conduct a thorough analysis to ensure your integration choice is the most suitable direction and that we have everything we need to execute a successful integration. We will also provide a detailed report on the viability of your bespoke setup and integration, along with an precise quote for the project.

By working with Pivotal, you can expect:

• A comprehensive assessment of your pos and oms needs and integration requirements
• A customised integration plan that aligns with your goals and harnesses the full power of EposNow and Fluent Commerce
• Efficient implementation and rigorous testing to guarantee optimal performance
• Ongoing support and maintenance to keep your integration running smoothly
• Ongoing improvement to achieve maximum value from your investment

Don't let integration challenges hold you back from achieving your pos and oms goals. Contact Pivotal today to learn more about our EposNow and Fluent Commerce integration services and how we can help you unleash the full capabilities of these robust platforms. With Pivotal as your trusted integration partner, you can assuredly embark on your integration journey, knowing that our knowledgeable team will support you every step of the way.