Insights
Thinking out loud.
Soar into Pivotal's captivating events and insightful discussions, led by prominent figures in digital marketing, literature, sports, the arts, and entrepreneurship. We ignite creativity and broaden perspective.
In our studios, we gather, curate, and surface insights exclusive to our clients, team members and partners designed to stretch cultural boundaries and spark inspiration.
What to Do with Positive, Negative and Questionable Customer Reviews
Making good use of customer feedback means knowing how to take the rough with the smooth. Right now, it is estimated that around 90% of all consumers read reviews online before purchasing a product.