Senior Account Strategist

About Pivotal 

Pivotal is a strategic marketing agency that helps ambitious organisations make smarter decisions, build stronger brands, and focus on marketing that drives real commercial results. 

We don’t exist to “deliver tasks.” We partner with clients, challenge thinking, and guide them toward the activity and investment that will genuinely move the needle. 

We’re growing - and evolving - and we’re looking for a Senior Account Strategist to help lead that next stage. 

The Role 

This is a senior, visible, client-facing role sitting at the intersection of strategy, relationships and commercial growth. 

You’ll be regularly on-site with clients, embedded in their world, building strong relationships beyond the marketing team. You’ll shape direction, lead strategic conversations, and spot opportunities to grow both the impact of our work and the investment clients make in it. 

You’ll run workshops, lead reviews, present plans and pitch new ideas. You’ll also play a key role in strengthening and rebooting some relationships - bringing clarity, structure and strategic direction where it’s needed. 

This is not a “maintenance” role. It’s about leadership, influence and growth. 

What You’ll Be Doing 

• Leading strategy for a portfolio of clients 

• Spending time on-site, building deep, trusted relationships 

• Guiding clients on where marketing investment should go - and why 

• Spotting opportunities to expand scope and value 

• Building and presenting proposals and pitches 

• Running workshops, planning sessions and performance reviews 

• Turning business challenges into clear marketing direction 

• Working closely with internal teams to ensure strong briefs and strategic clarity 

About You 

• You’re likely coming from an agency environment and ready for something with more influence and ownership. 

  You might be: 

  • A Senior Account Manager or Account Director looking for a more strategic and commercially focused role 

  You’ll bring: 

  • Strong agency experience 

  • Proven experience growing and deepening client relationships, particularly with owner-led or ambitious SMEs 

  • Confidence leading senior conversations and challenging constructively 

  • Experience pitching, writing proposals and contributing to new business 

  • Experience leading or mentoring a small team 

  • Strong commercial instinct - you naturally see opportunity 

  • The ability to bring structure and clarity into messy or evolving situations 

  You’re not fazed by complexity. In fact, you enjoy stepping into accounts that need direction, energy and a strategic reset. 

Why Join Us

As part of our dynamic team, you'll have the opportunity to drive significant growth and professional development and chart a clear path for career advancement within our rapidly expanding agency. 

• Read more about working for Pivotal here

• Read more about the qualities we look for here

Package 

• Salary £40,000 - £50,000 OTE (Depending on experience)

• 25 days holiday allowance + bank holidays

Benefits

• A day’s holiday accrued each year of service 

• Paid day off for birthdays 

• Gym membership

• Dog-friendly office 

• Beer Fridge Fridays 

• Team building events 

• The Yard Coffee discount 

• Continuous learning and growth opportunities (dedicated development days) 

• And more! 

Digital Marketing Executive (Email Specialist)

Role Fulfilled

To be kept on file, please email your CV and Cover Letter to careers@pivotal.digital

About the role

Pivotal is hiring! Our Email Marketing and overall Marketing departments are continuing to grow, and as a result, we’re looking for a Digital Marketing Executive with a specialism in email marketing.

Working alongside the Head of Optimisation and Email Marketing, your primary role will focus on managing and growing all areas of the email marketing department. This includes account strategising, designing and building emails, completing account set-ups, copywriting and reporting, building client relationships, and delivering results.

Full training will be provided, but having a client-first, results-driven mindset is critical. You will be expected to deliver client work in a fast-paced, demanding environment, with an easy-going and knowledgeable team around you to support you.

You will also assist with delivering different marketing strategies for our clients, which will include exposure to CRO (Conversion Rate Optimisation) and Content & SEO (Search Engine Optimisation). You will also have the opportunity to work on social media strategies and website content.

This is a fantastic opportunity for a proactive and enthusiastic team player to join the fastest-growing Norwich agency and work with incredible clients, including household names such as Euronics, Kelsey Media, Trusted Reviews, and more.

Skills & Experience

Essential

• Excellent communication skills are required to build client relationships, so previous experience working with clients or customers is essential.

• Exceptional organisational skills: you can handle multiple projects simultaneously and meet various deadlines.

• A willingness to learn and take ownership of your work, demonstrating a solid initiative

• With a keen eye for design, you will have previous experience using design software such as Photoshop or Canva.

• You will have a creative mindset with a high level of attention to detail

• Excellent written English skills to produce engaging copy where required

• Strong analytical skills, with fluency in Excel, to able to identify patterns and learn from data to take action

 Desirable

• Experience in a previous e-commerce or marketing role (in-house or agency) would be an advantage, but it is not essential.

• Experience creating and sending emails using software such as Klaviyo, MailChimp, DotDigital, etc. It would be a great advantage.

• Experience other E-Commerce software/platforms like Google Analytics, Shopify, Magento 2, and Amazon. Would be beneficial

• A degree (or other relevant qualifications) in Marketing, Creative Writing or Graphic Design would be beneficial.

Key Responsibilities

• Creating and managing email campaigns across a variety of industries, from strategy, research, and design all the way through to building and sending using our email software

• Developing and building dynamic email templates optimised for different clients and devices

• Monitoring email quality and deliverability, general account maintenance

• Develop the overall email marketing strategy for our clients

• Writing concise and engaging copy, including subject lines

• Compiling visual, comprehensive reports and audits for clients to report on performance

• Regular meetings with clients to discuss strategy

• Assist with other areas of the marketing department, such as CRO (Conversion Rate Optimisation) and Content & SEO (Search Engine Optimisation)

Why Pivotal?

Pivotal is a digital transformation agency that works with market-leading brands worldwide. We offer a range of digital solutions across websites, marketing, and logistics, and we’re growing rapidly. The marketing department has doubled in size and offerings over the last 12 months, and due to this growth, we’re hiring again!

Join us as a Digital Marketing Executive in our dog-friendly, vibrant city centre office and receive the following:

• Salary DOE: £20,000 - £25,000

• Training and certifications across relevant skills

• A collaborative, supportive company culture with a close-knit team

• Opportunity to work with some fantastic clients across a variety of sectors

• 25 days holiday allowance

• Company pension scheme

• All equipment provided

• Monthly team building & workshop sessions

• Staff discount at The Yard Coffee

• A few 4-legged colleagues...

*Please note: This is a mainly office-based role, and we are looking for applicants local to Norfolk, UK*