Careers

Reach new heights.

Pivotal emerges as a pioneer in digital innovation, recognised for its groundbreaking contributions and outstanding workplace culture.

With a global footprint, we're committed to redefining the digital experience and crafting unique solutions that resonate across industries. Our mission is to transcend traditional boundaries, fostering an ecosystem where creativity and innovation flourish. Through strategic partnerships with leading organisations, Pivotal has become a trusted name in delivering comprehensive digital strategies, from conceptualisation to execution.

Our team, the core of Pivotal, is dedicated to excellence and continuous improvement. It thrives in an environment that values creativity, diversity, and forward-thinking. At Pivotal, career paths are enriched with endless growth opportunities, supported by our commitment to professional development and innovation.

As we continue to expand, Pivotal is looking for new talent to join our diverse disciplines. We embrace a global perspective and welcome applications from around the world, aiming to further strengthen our position as a leader in digital solutions.

Latest Opportunities

All Opportunities


Marketing Tait Marketing Tait

Junior Designer

Collaborating closely with our Marketing team, you will develop creative assets for email marketing campaigns, social ad creatives, and other digital marketing initiatives.

Role Fulfilled

To be kept on file, please email your CV and Cover Letter to careers@pivotal.digital

Pivotal is a renowned digital marketing agency specialising in providing innovative and effective marketing solutions for businesses worldwide. We focus on driving results and exceeding client expectations, and we are committed to delivering exceptional strategies and outstanding service. Our team of dedicated professionals is passionate about staying ahead of industry trends and delivering superior performance.

Role Overview

We seek a talented Junior Digital Marketing Designer to join our dynamic team at Pivotal, a leading digital marketing agency. In this role, you will be instrumental in creating visually compelling designs that drive engagement and conversions across various e-commerce platforms. Collaborating closely with our Marketing team, you will develop creative assets for email marketing campaigns, social ad creatives, and other digital marketing initiatives.

To excel in this position, you should have 1-2 years of experience in a design role within a commercial setting, a strong understanding of brand guidelines, and a keen eye for detail. Your ability to work under tight deadlines, manage quick turnarounds, and welcome constructive feedback will be essential. Proficiency in Adobe Suite, Figma, Canva, or similar design software is a must, along with a solid educational background and exceptional communication skills.

Responsibilities

  • Design visually engaging email marketing templates, flows, and campaigns for e-commerce brands and industries, focusing on user engagement and conversion optimisation.

  • Create innovative and eye-catching social ad creatives that drive click-through rates and conversions across various social media platforms.

  • Maintain a cohesive look and feel across all client campaigns and marketing initiatives, adhering to style guidelines and brand voice.

  • Uphold the integrity of Pivotal's brand by consistently applying design guidelines across all company outputs, including presentations, graphics for social platforms, and other branded materials.

  • Translate clients' brand guidelines, tone of voice documents, and asset banks into compelling and engaging designs that balance creative flair with brand consistency.

  • Collaborate with the marketing team to ideate and conceptualise new marketing campaigns that enhance client metrics and overall campaign success.

  • Apply an analytical mindset to understand the impact of your designs on business metrics and use data to inform design improvements.

  • Be prepared to engage in client calls and discussions, representing Pivotal professionally and communicating design concepts effectively.

Key Qualifications & Skills

  • 1-2 years of experience in a design role within a commercial setting.

  • Strong adherence to brand guidelines with a commercial design outlook.

  • Exceptional attention to detail and multitasking abilities.

  • Capability to work under tight deadlines, manage quick turnarounds, and welcome constructive feedback.

  • Proficiency in Adobe Suite, Figma, Canva, or similar design software.

  • Strong educational background with at least a Level 3 Diploma.

  • Superior communication skills with fluency in English.

Desirable

  • Bachelor's degree in Graphic Design or a related field.

  • Experience with e-commerce design and email marketing.

  • Copywriting skills.

 

Why Join Us

As part of our dynamic team, you'll have the opportunity to drive significant growth and professional development and chart a clear path for career advancement within our rapidly expanding agency. 

  • Read more about working for Pivotal here

  • Read more about the qualities we look for here

Join us as a Retention Marketing Strategist in our dog-friendly, vibrant city centre office in Norwich and receive the following:   

Benefits package 

  • Collaborative and inclusive work environment 

  • Continuous learning and growth opportunities (dedicated development days) 

  • 20 days holiday allowance, with a day accrued each year of service 

  • Paid day off for birthdays 

  • Dog-friendly office 

  • Beer Fridays 

  • Team building events 

  • The Yard Coffee discount 

  • And more! 

Please note: This is a mainly office-based role, and we are specifically seeking applicants local to Norfolk, UK.  

Read More
New Business Tait New Business Tait

Business Development Manager

We seek an experienced Business Development Manager to serve as our client's first point of contact, initiating and cultivating relationships to drive growth and opportunities within our organisation. As a Business Development Manager, you will be crucial in identifying and pursuing new business prospects while nurturing initial client connections.

To apply, please email your CV and Cover Letter to careers@pivotal.digital

Pivotal is a renowned digital marketing agency specialising in providing innovative and effective marketing solutions for businesses worldwide. We focus on driving results and exceeding client expectations, and we are committed to delivering exceptional strategies and outstanding service. Our team of dedicated professionals is passionate about staying ahead of industry trends and delivering superior performance.

Role Overview

We seek an experienced Business Development Manager to serve as our client's first point of contact, initiating and cultivating relationships to drive growth and opportunities within our organisation. As a Business Development Manager, you will be crucial in identifying and pursuing new business prospects while nurturing initial client connections. 

To excel in this role, you should have a proven track record in business development, particularly within the Digital or Ecommerce sphere. Your ability to prospect and engage with potential clients effectively and your strategic thinking and communication skills will be essential in driving our company's growth and success. If you are a proactive and results-oriented professional who thrives on building relationships and seizing opportunities, we encourage you to apply. 

As a Business Development Manager at Pivotal Digital, you will play a critical role in shaping the future of our agency by identifying new business opportunities and cultivating meaningful client relationships. Your efforts will directly impact our growth, helping us to break into new markets and set industry standards.

Responsibilities

  • Identify and pursue new business opportunities, actively prospecting for potential clients.

  • Develop and maintain strong relationships with clients, serving as their primary point of contact.

  • Collaborate with internal teams to develop tailored strategies and proposals for clients.

  • Negotiate contracts and close deals, achieving or exceeding sales targets.

  • Monitor industry trends and competitors to inform business development strategies.

  • Represent the company at networking events, conferences, and client meetings.

  • Maintain accurate records of client interactions and sales activities in the CRM system.

  • Regularly report on business development progress and pipeline to management.

Key Qualifications & Skills

  • Proven sales experience (at least two years) and a strong track record of meeting or exceeding targets are required.

  • Excellent communication, presentation, and interpersonal skills.

  • Ability to build and maintain strong client relationships.

  • Strong negotiation and closing skills.

  • Proficiency in Microsoft Office suite and CRM software.

  • Highly motivated, proactive, and results-driven.

  • Ability to work effectively both independently and as part of a team.

Desirable

  • Experience working in a digital marketing or ecommerce agency.

  • Knowledge of digital marketing strategies and tools.

  • Established a network of contacts within the digital marketing industry.

  • Familiarity with SEO, PPC, social media marketing, and content marketing.

  • Experience with project management tools like Asana or Trello.

  • Relevant industry certifications (e.g., Google Ads, HubSpot, Salesforce).

 

Why Join Us

As part of our dynamic team, you'll have the opportunity to drive significant growth and professional development and chart a clear path for career advancement within our rapidly expanding agency. 

  • Read more about working for Pivotal here

  • Read more about the qualities we look for here

Join us as a Business Development Manager in our dog-friendly, vibrant city centre office in Norwich and receive the following:   

Package 

  • Salary £25,000 - £30,000 (depending on experience) 

  • Competitive new business bonus scheme (Uncapped OTE: £35,000 - £40,000+)

  • 20 days holiday allowance + bank holidays 

Benefits

  • A day's holiday accrued each year of service 

  • Paid day off for birthdays 

  • Gym membership

  • Flexible working - 2 days WFH per week

  • Dog-friendly office 

  • Beer & Pimm’s Fridays 

  • Team building events 

  • The Yard Coffee discount 

  • Continuous learning and growth opportunities (dedicated development days)

  • And more! 

Please note: While this role is primarily based in our Norwich office, we offer flexible working arrangements that can include remote work options for the right candidate. We are looking for individuals who are either based locally or willing to relocate. .  

Read More
Marketing Tait Marketing Tait

Retention Marketing Strategist

As a Retention Marketing Strategist at Pivotal, you’ll be integral to supporting our clients’ retention initiatives beyond traditional email marketing.

Role Fulfilled

To be kept on file, please email your CV and Cover Letter to careers@pivotal.digital

Pivotal is a renowned digital marketing agency specialising in providing innovative and effective marketing solutions for businesses worldwide. We focus on driving results and exceeding client expectations, and we are committed to delivering exceptional strategies and outstanding service. Our team of dedicated professionals is passionate about staying ahead of industry trends and delivering superior performance.

Role Overview

As a Retention Marketing Strategist at Pivotal, you’ll be integral to supporting our clients’ retention initiatives beyond traditional email marketing. This role requires a creative mindset and someone keen on devising and implementing comprehensive retention strategies, including Email and SMS marketing, loyalty programs, and personalised engagement tactics. 

  • Customer Communication: Our clients' communication with their customers is vital to conversion. Therefore, you will ensure messages are timely, relevant, and personalised. You'll assist in crafting strategies that provide the right message to reach the right person at the right time, enhancing customer engagement and fostering a positive brand experience. 

  • Customer Loyalty: You will innovate and implement strategies to deepen customer loyalty, such as loyalty programs and personalised engagement tactics. This involves understanding diverse consumer bases and creating targeted campaigns to encourage repeat business and long-term commitment. 

  • Collaboration with the broader Marketing Team: You'll work closely with and be supported by various teams, including PPC, Content, and Optimisation, to ensure a unified approach to marketing strategies. This cross-functional teamwork ensures cohesive campaigns that align with overarching client objectives. 

  • Analytical Approach: By adopting an analytical mindset, you will leverage data to inform strategies and tailor campaigns to enhance customer lifetime value and retention. Utilising tools such as Google Analytics, you'll interpret customer behaviours and refine strategy for optimal results. 

  • Client Communication: A core part of the role is building long-term relationships with clients, therefore it is vital to have a client-first, results-driven mindset. You’ll regularly jump on calls with clients and work with them to increase their customer retention. 

Responsibilities

  • Work closely with the Marketing Manager to devise comprehensive email and retention strategies for various eCommerce clients in multiple industries. 

  • Work within the email marketing team to build comprehensive email marketing flows. 

  • Develop and help execute innovative retention strategies, including loyalty programs, referral schemes, and customer feedback mechanisms. 

  • Segment customer bases and craft targeted campaigns to enhance customer loyalty and satisfaction. 

  • Utilise analytics and data-driven approaches to understand customer behaviours and improve lifetime value. 

  • Regularly communicate with clients and internal teams to align on strategies and goals. 

  • Monitor and report on the effectiveness of retention strategies, adjusting tactics as needed to meet objectives. 

  • Collaborate with the wider marketing team, including PPC, Optimisation and Content teams, on top-down marketing strategies, ensuring cohesive cross-channel campaigns.

Key Qualifications & Skills

  • 3+ years experience with creating and sending emails using platforms such as Klaviyo and Mailchimp (or similar). 

  • 3+ years of e-commerce experience, either agency or in-house. 

  • Excellent communication skills and previous experience working with clients or customers. 

  • Excellent organisational skills to handle multiple projects across clients simultaneously, meeting deadlines. 

  • Willingness to learn and take ownership of your work demonstrates strong initiative. 

  • Experience using software such as Adobe Suite, Canva, Figma, etc. 

  • A creative mindset with a high level of attention to detail. 

  • Excellent written English skills. 

  • Strong analytical skills with Google Analytics experience. 

Desirable  

  • A degree (or other relevant qualifications) in Marketing or Business. 

  • Experience in other areas of marketing, e.g. Conversion Rate Optimisation, PPC, SEO, Affiliate marketing, Social and influencer marketing. 

  • Experience with the backend of E-commerce platforms such as Shopify, Adobe Commerce, BigCommerce, WooCommerce, etc.  

  • Copywriting skills  

 

Why Join Us

As part of our dynamic team, you'll have the opportunity to drive significant growth and professional development and chart a clear path for career advancement within our rapidly expanding agency. 
 
Read more about working for Pivotal here
Read more about the qualities we look for here

Join us as a Retention Marketing Strategist in our dog-friendly, vibrant city centre office in Norwich and receive the following:   

Benefits package 

  • Salary: £28,000 - £38,000 (depending on experience) 

  • Collaborative and inclusive work environment 

  • Continuous learning and growth opportunities (dedicated development days) 

  • 20 days holiday allowance, with a day accrued each year of service 

  • Paid day off for birthdays 

  • Dog-friendly office 

  • Beer Fridays 

  • Team building events 

  • The Yard Coffee discount 

  • And more! 

Please note: This is a mainly office-based role, and we are specifically seeking applicants local to Norfolk, UK.  

Read More
Marketing Tait Marketing Tait

Paid Marketing Specialist

Pivotal seeks an experienced (Senior) Paid Marketing Consultant to lead our paid advertising strategies. Manage campaigns across Google Ads, Meta Ads, Microsoft Ads, TikTok Ads, and more. Drive outstanding results for our clients.

To apply, please email your CV and Cover Letter to careers@pivotal.digital

Pivotal is a renowned digital marketing agency that provides innovative and effective paid advertising solutions for businesses worldwide. We drive results and exceed client expectations through exceptional paid media strategies and outstanding service. Our team of dedicated performance marketing professionals is passionate about staying ahead of industry trends and delivering superior results.

Job Summary

We seek a talented and experienced senior-level Paid Marketing Specialist to join our dynamic team at Pivotal. In this crucial role, you will lead, innovate, and expand our paid marketing strategies across diverse platforms. As one of our Senior Paid Marketing Consultants, you will drive strategic initiatives, mentor team members, and ensure the successful execution of paid advertising campaigns that deliver outstanding results for our clients.

Working with a diverse range of clients, from SMEs to blue-chip companies across various industries, the successful candidate will be adaptable and eager to work in a fast-paced environment. If you have years of experience within paid media and digital marketing and are looking for an exciting new challenge, this role could be for you.

Responsibilities

  • Campaign Management: Oversee the creation, management, and optimisation of paid search, display, and social media advertising campaigns across Google Ads, Meta Ads, and other relevant advertising platforms, ensuring alignment with clients' marketing objectives and business goals.

  • Service Expansion: Take a lead role in expanding Pivotal's paid media offerings, including expansion into other platforms such as TikTok Ads, Pinterest Ads, YouTube Ads, and more.

  • Data-Driven Insights: Monitor campaign performance, analyse complex data sets, and provide actionable insights and recommendations for optimisation to maximise campaign effectiveness.

  • Mentorship and Collaboration: Mentor team members, fostering a culture of continuous learning and improvement. Collaborate with clients and internal teams (including the wider marketing team) to ensure cohesive and integrated marketing campaigns.

  • Innovation and Trends: Stay ahead of industry trends, emerging platforms, and best practices in paid marketing, incorporating new strategies and tactics into campaign planning.

  • Reporting: Generate detailed reports on campaign performance, including key metrics and insights, and present findings to clients and internal stakeholders.

Qualifications

  • Proven experience as a Paid Marketing Specialist or similar role, with a track record of successfully managing and optimising paid marketing campaigns. Agency experience is highly desirable.

  • In-depth knowledge of paid marketing platforms:

    • Required: Google Ads, Meta Ads

    • Desirable: Microsoft Ads, LinkedIn Ads, TikTok Ads, YouTube Ads, Pinterest Ads

  • Strong analytical skills with the ability to interpret complex data, draw insights, and make data-driven decisions.

  • Experience with tools such as Google Tag Manager, Looker Studio/Data Studio, and CMS platforms is highly desirable.

  • Proficiency in analytics platforms, project management tools, and campaign management tools.

  • Excellent communication skills with the ability to effectively communicate strategies, results, and recommendations to clients and internal teams.

  • Strong attention to detail and ability to manage multiple campaigns simultaneously.

  • Creative thinking and problem-solving skills to optimise campaigns and achieve marketing objectives.

  • Up-to-date with the latest industry trends, best practices, and emerging platforms in paid marketing.

Why Join Us?

As part of our dynamic team, you'll have the opportunity to drive significant growth and professional development and chart a clear path for career advancement within our rapidly expanding digital marketing agency. 

Pivotal is a renowned digital agency that collaborates with top-tier global and national brands. You will join a fast-growing team that offers a wide range of digital solutions across websites, marketing, and logistics.

  • Read more about working for Pivotal here

  • Read more about the qualities we look for here

Join us as a Paid Marketing Specialist at our vibrant city centre office in Norwich, and enjoy the following benefits:

  • Competitive Salary of £35,000 - £45,000 p/a (DOE)

  • Collaborative and inclusive work environment

  • Hybrid working environment (3 days in the office, optional 2 days working from home)

  • Continuous learning and growth opportunities (dedicated development days, allocated training budget)

  • 20 days holiday, with a day accrued each year with service

  • Extra days of holiday around Christmas/New Year

  • Additional paid day off for birthdays

  • Free Gym Membership

  • Dog-friendly office

  • Beer Fridays

  • Team building events & away days

  • Yard Coffee discount

  • So much more!

Please note: This is a mainly office-based role, and we are specifically seeking applicants from Norfolk, UK.

Should you have any questions about the role, please get in touch with Pivotal's Marketing Manager at laura.plumstead@pivotal.digital

Read More
Marketing Tait Marketing Tait

Senior Digital Marketing Specialist

To Apply Please Email CV & Cover Letter To: careers@pivotal.digital

About the role

Pivotal is hiring! We’re looking for a Senior Digital Marketing Executive with experience in Email Marketing and a keen interest in other areas of Retention Marketing.

Your primary role will focus on growing all areas of the Email Marketing department. This includes account strategy, designing and building emails, completing account setups, copywriting and reporting, building client relationships, and delivering results. This role will also work within the retention marketing team, with the opportunity to collaborate with our additional marketing disciplines.

It is vital to have a client-first, results-driven mindset. You will be expected to deliver results for clients in a fast-paced, demanding environment, with an easy-going and knowledgeable team around you to support you. You’ll need to be confident in “hitting the ground running", but we’ll have your back.

This is a fantastic opportunity for a proactive and enthusiastic team player to join the fastest-growing Norwich agency and work with incredible clients, including household names such as Euronics, Red Dragon, Trusted Reviews, Lisa Angel, and more.

Skills & Experience

Essential

  • Three-year experience with creating and sending emails using platforms such as Klaviyo, MailChimp, DotDigital

  • Excellent communication skills are required to build client relationships, so previous experience working with clients or customers is essential.

  • Excellent organisational skills: you can handle multiple projects across clients simultaneously, meeting various deadlines

  • A willingness to learn and take ownership of your work, demonstrating a solid initiative

  • With a keen eye for design, you will have previous experience using software such as Photoshop, Canva, Illustrator or Figma.

  • You will have a creative mindset with a high level of attention to detail

  • Excellent written English skills to produce engaging copy where required

  • Strong analytical skills, with the ability to devise and deliver A/B testing across all areas of Email Marketing

 Desirable

  • Five years experience with creating and sending emails using platforms such as Klaviyo, MailChimp, DotDigital

  • Experience in a previous E-Commerce or marketing role (in-house or agency)

  • Experience with other E-Commerce software/platforms such as Google Analytics, Shopify, Magento 2, Amazon, etc.

  • A degree (or other relevant qualifications) in relevant fields such as Marketing, Creative Writing or Graphic Design

  • Experience in other Marketing departments, e.g. Conversion Rate Optimisation, PPC, SEO, Affiliate marketing

Key Responsibilities

  • Develop and build dynamic emails and flows optimised for different inboxes and devices. This includes strategy, research, and design, all through building and scheduling using our email software.

  • Accurately monitoring email quality and deliverability, general account maintenance

  • Optimise the overall Email Marketing strategy for our clients & departmental process.

  • Writing concise and engaging copy, including subject lines & preview text

  • Compiling visual, comprehensive reports and audits for clients to report on performance

  • Regular meetings with clients and Account Strategists to discuss strategy

  • Assisting across multiple marketing disciplines to grow and consistently add value to the Pivotal retention marketing offering

 

Why Pivotal?

Pivotal is a digital transformation agency that works with market-leading brands worldwide. We offer a range of digital solutions across websites, marketing, and logistics, and we’re growing rapidly. The marketing department has doubled in size and offerings over the last 18 months, and due to this growth, we’re hiring again!

There are also opportunities to work alongside our other marketing areas, such as Conversion Rate Optimisation, Content, Paid Marketing and SEO.

Join us as a Digital Marketing Executive in our dog-friendly, vibrant city centre office and receive the following:

  • Benefits package

  • Collaborative and inclusive work environment

  • Continuous learning and growth opportunities (dedicated development days)

  • 20 days holiday allowance, with a day accrued each year of service

  • Paid day off for birthdays

  • Dog-friendly office

  • Beer Fridays

  • Team building events

  • The Yard Coffee discount

  • And more!

*Please note: This is a mainly office-based role, and we are looking for applicants local to Norfolk, UK*

Read More
Client Services Tait Client Services Tait

Account Manager

To Apply Please Email CV & Cover Letter To: careers@pivotal.digital

About the role

We seek an experienced Account Manager to play an essential role in our organisation. As an Account Manager, you will serve as the primary point of contact between our clients and our internal teams, ensuring seamless communication and exceptional service delivery.

To excel in this role, you should have a proven track record in account management within a Digital or e-commerce agency setting. Your ability to build and nurture strong client relationships, keen attention to detail, and strategic thinking will be instrumental in driving client satisfaction and long-term success. We encourage you to apply if you are a results-driven professional who thrives in a collaborative team environment.

Ultimately, your efforts will increase client success and foster our long-term business expansion.

Key Responsibilities:

  • Develop strong, trusting relationships with clients to understand their needs and objectives. 

  • Serve as the liaison between clients and our internal teams, ensuring effective communication and project execution. 

  • Managed and oversaw client accounts, ensuring that projects were delivered on time and within budget. 

  • Identify opportunities for account growth and collaborate with clients to implement strategies that align with their goals. 

  • Work with our Project Management team to provide clients with regular updates and reports on project progress, performance metrics, and critical insights. 

  • Proactively address client concerns or issues, working closely with internal teams to find solutions. 

  • Stay informed about digital trends and developments to provide clients with valuable insights and recommendations. 

  • Collaborate with the Business Development team to identify upsell and cross-sell opportunities within existing accounts. 

  • Assist in the development of account strategies and contribute to the achievement of revenue targets. 

  • Maintain accurate and up-to-date client records and documentation. 

Requirements and Skills 

To be considered for this role, candidates should possess the following qualifications: 

  • At least two years' work experience as an Account Manager within a Digital or e-commerce agency or a similar industry.

  • Exceptional client relationship-building skills and a track record of client retention and satisfaction.

  • Strong project management skills, including the ability to oversee multiple projects simultaneously.

  • Excellent communication, negotiation, and problem-solving abilities.

  • Familiarity with CRM software (e.g., Salesforce, Pipedrive, HubSpot, etc.).

  • Proficiency in MS Excel for data analysis and reporting.

  • Strategic thinking and the ability to develop and execute account plans.

  • A results-driven mindset with a focus on achieving and exceeding revenue targets.

  • You may already be an Account Manager or an experienced Account Executive looking to take your next step.

  • Full UK Driving licence.

Why Pivotal?

Pivotal is a renowned digital transformation agency that collaborates with top-tier global/national brands. You would join a growing team of 20+, which offers a wide range of digital solutions across websites, marketing, and logistics.

Join us as an Account Manager at our vibrant city centre office and enjoy the following benefits:

  • Competitive Salary £24,000-£30,000 (DOE)

  • Competitive Client Services bonus/commission scheme (OTE: £40-45,000+) (After a successful probationary period)

  • Benefits package

  • Collaborative and inclusive work environment

  • Continuous learning and growth opportunities (dedicated development days)

  • 20 days holiday, with a day accrued each year with service

  • Paid day off for birthdays

  • Dog-friendly office

  • Beer Fridays

  • Team building events

  • Yard Coffee discount

*Please note: This is a mainly office-based role, and we are looking for applicants local to Norfolk, UK*

Read More
Marketing Tait Marketing Tait

Digital Marketing Executive (Email Specialist)

Role Fulfilled

To be kept on file, please email your CV and Cover Letter to careers@pivotal.digital

About the role

Pivotal is hiring! Our Email Marketing and overall Marketing departments are continuing to grow, and as a result, we’re looking for a Digital Marketing Executive with a specialism in email marketing.

Working alongside the Head of Optimisation and Email Marketing, your primary role will focus on managing and growing all areas of the email marketing department. This includes account strategising, designing and building emails, completing account set-ups, copywriting and reporting, building client relationships, and delivering results.

Full training will be provided, but having a client-first, results-driven mindset is critical. You will be expected to deliver client work in a fast-paced, demanding environment, with an easy-going and knowledgeable team around you to support you.

You will also assist with delivering different marketing strategies for our clients, which will include exposure to CRO (Conversion Rate Optimisation) and Content & SEO (Search Engine Optimisation). You will also have the opportunity to work on social media strategies and website content.

This is a fantastic opportunity for a proactive and enthusiastic team player to join the fastest-growing Norwich agency and work with incredible clients, including household names such as Euronics, Kelsey Media, Trusted Reviews, and more.

Skills & Experience

Essential

  • Excellent communication skills are required to build client relationships, so previous experience working with clients or customers is essential.

  • Exceptional organisational skills: you can handle multiple projects simultaneously and meet various deadlines.

  • A willingness to learn and take ownership of your work, demonstrating a solid initiative

  • With a keen eye for design, you will have previous experience using design software such as Photoshop or Canva.

  • You will have a creative mindset with a high level of attention to detail

  • Excellent written English skills to produce engaging copy where required

  • Strong analytical skills, with fluency in Excel, to able to identify patterns and learn from data to take action

 Desirable

  • Experience in a previous e-commerce or marketing role (in-house or agency) would be an advantage, but it is not essential.

  • Experience creating and sending emails using software such as Klaviyo, MailChimp, DotDigital, etc. It would be a great advantage.

  • Experience other E-Commerce software/platforms like Google Analytics, Shopify, Magento 2, and Amazon. Would be beneficial

  • A degree (or other relevant qualifications) in Marketing, Creative Writing or Graphic Design would be beneficial.

 

Key Responsibilities

  • Creating and managing email campaigns across a variety of industries, from strategy, research, and design all the way through to building and sending using our email software

  • Developing and building dynamic email templates optimised for different clients and devices

  • Monitoring email quality and deliverability, general account maintenance

  • Develop the overall email marketing strategy for our clients

  • Writing concise and engaging copy, including subject lines

  • Compiling visual, comprehensive reports and audits for clients to report on performance

  • Regular meetings with clients to discuss strategy

  • Assist with other areas of the marketing department, such as CRO (Conversion Rate Optimisation) and Content & SEO (Search Engine Optimisation)

 

Why Pivotal?

Pivotal is a digital transformation agency that works with market-leading brands worldwide. We offer a range of digital solutions across websites, marketing, and logistics, and we’re growing rapidly. The marketing department has doubled in size and offerings over the last 12 months, and due to this growth, we’re hiring again!

Join us as a Digital Marketing Executive in our dog-friendly, vibrant city centre office and receive the following:

  • Salary DOE: £20,000 - £25,000

  • Training and certifications across relevant skills

  • A collaborative, supportive company culture with a close-knit team

  • Opportunity to work with some fantastic clients across a variety of sectors

  • 25 days holiday allowance

  • Company pension scheme

  • All equipment provided

  • Monthly team building & workshop sessions

  • Staff discount at The Yard Coffee

  • A few 4-legged colleagues...

*Please note: This is a mainly office-based role, and we are looking for applicants local to Norfolk, UK*

Read More