Careers
Reach new heights.
Pivotal emerges as a pioneer in digital innovation, recognised for its groundbreaking contributions and outstanding workplace culture.
With a global footprint, we're committed to redefining the digital experience and crafting unique solutions that resonate across industries. Our mission is to transcend traditional boundaries, fostering an ecosystem where creativity and innovation flourish. Through strategic partnerships with leading organisations, Pivotal has become a trusted name in delivering comprehensive digital strategies, from conceptualisation to execution.
Our team, the core of Pivotal, is dedicated to excellence and continuous improvement. It thrives in an environment that values creativity, diversity, and forward-thinking. At Pivotal, career paths are enriched with endless growth opportunities, supported by our commitment to professional development and innovation.
As we continue to expand, Pivotal is looking for new talent to join our diverse disciplines. We embrace a global perspective and welcome applications from around the world, aiming to further strengthen our position as a leader in digital solutions.
Latest Opportunities
All Opportunities
Head of Marketing
This is a senior, hands-on leadership role sitting at the intersection of performance, creativity and team development.
You’ll lead the execution and evolution of multi-channel marketing strategies across Paid, CRO, Email/Retention and SEO, ensuring everything we do is commercially focused, results-driven, and of the highest standard.
You’ll be responsible for driving performance across a portfolio of clients, while also building, mentoring and elevating a team of specialists.
This is not a “management-only” role. It’s about ownership, accountability, and setting the standard.
Role Active
To submit your application, please email your CV and Cover Letter to careers@pivotal.digital
About Pivotal
Pivotal is a strategic marketing agency that helps ambitious organisations make smarter decisions, build stronger brands, and focus on marketing that drives real commercial results.
We don’t exist to “deliver tasks.” We partner with clients, challenge thinking, and guide them toward the activity and investment that will genuinely move the needle.
We’re growing - and evolving - and we’re looking for a Senior Account Strategist to help lead that next stage.
The Role
This is a senior, hands-on leadership role sitting at the intersection of performance, creativity and team development.
You’ll lead the execution and evolution of multi-channel marketing strategies across Paid, CRO, Email/Retention and SEO, ensuring everything we do is commercially focused, results-driven, and of the highest standard.
You’ll be responsible for driving performance across a portfolio of clients, while also building, mentoring and elevating a team of specialists.
This is not a “management-only” role. It’s about ownership, accountability, and setting the standard.
What You’ll Be Doing
Leading the planning and delivery of integrated marketing strategies across Paid, CRO, Email/Retention and SEO
Owning performance - ensuring campaigns are delivering against commercial objectives
Identifying opportunities to improve results, efficiency and scalability across accounts
Bringing a strong design eye - ensuring all output meets a high creative and brand standard
Working closely with Account Strategists to align marketing activity with wider business goals
Reviewing performance data, providing insights, and shaping ongoing strategy
Leading, mentoring and developing a team of marketing specialists
Setting clear expectations, improving accountability, and raising the bar across the team
Contributing to new business through audits, strategy and pitch support
Continuously improving processes, output quality and ways of working
About You
You’re an experienced marketing leader who understands how to drive performance -not just activity.
You’re commercially minded, detail-focused, and confident leading both people and strategy.
You’ll likely be coming from an agency environment in a similar senior role.
You’ll bring:
Strong agency experience in a senior marketing role
Proven expertise across Paid Marketing, Conversion Rate Optimisation, Email/Retention Marketing and SEO
A deep understanding of performance marketing and how channels work together
A strong eye for design and high-quality creative output
Experience leading, managing and developing a team
Confidence in reviewing performance, challenging thinking and driving improvement
A results-driven mindset - focused on impact, not just output
The ability to bring structure, clarity and accountability to a fast-paced environment
You’re not satisfied with “good enough.” You push for better - in results, in thinking, and in execution.
Why Join Us
As part of our dynamic team, you'll have the opportunity to drive significant growth and professional development and chart a clear path for career advancement within our rapidly expanding agency.
Package
Salary £40,000 - £50,000 (Depending on experience)
25 days holiday allowance + bank holidays
Benefits
A day’s holiday accrued each year of service
Paid day off for birthdays
Gym membership
Dog-friendly office
Beer Fridge Fridays
Team building events
The Yard Coffee discount
Continuous learning and growth opportunities (dedicated development days)
And more!
Digital Marketing Executive (Email Specialist)
Role Fulfilled
To be kept on file, please email your CV and Cover Letter to careers@pivotal.digital
About the role
Pivotal is hiring! Our Email Marketing and overall Marketing departments are continuing to grow, and as a result, we’re looking for a Digital Marketing Executive with a specialism in email marketing.
Working alongside the Head of Optimisation and Email Marketing, your primary role will focus on managing and growing all areas of the email marketing department. This includes account strategising, designing and building emails, completing account set-ups, copywriting and reporting, building client relationships, and delivering results.
Full training will be provided, but having a client-first, results-driven mindset is critical. You will be expected to deliver client work in a fast-paced, demanding environment, with an easy-going and knowledgeable team around you to support you.
You will also assist with delivering different marketing strategies for our clients, which will include exposure to CRO (Conversion Rate Optimisation) and Content & SEO (Search Engine Optimisation). You will also have the opportunity to work on social media strategies and website content.
This is a fantastic opportunity for a proactive and enthusiastic team player to join the fastest-growing Norwich agency and work with incredible clients, including household names such as Euronics, Kelsey Media, Trusted Reviews, and more.
Skills & Experience
Essential
Excellent communication skills are required to build client relationships, so previous experience working with clients or customers is essential.
Exceptional organisational skills: you can handle multiple projects simultaneously and meet various deadlines.
A willingness to learn and take ownership of your work, demonstrating a solid initiative
With a keen eye for design, you will have previous experience using design software such as Photoshop or Canva.
You will have a creative mindset with a high level of attention to detail
Excellent written English skills to produce engaging copy where required
Strong analytical skills, with fluency in Excel, to able to identify patterns and learn from data to take action
Desirable
Experience in a previous e-commerce or marketing role (in-house or agency) would be an advantage, but it is not essential.
Experience creating and sending emails using software such as Klaviyo, MailChimp, DotDigital, etc. It would be a great advantage.
Experience other E-Commerce software/platforms like Google Analytics, Shopify, Magento 2, and Amazon. Would be beneficial
A degree (or other relevant qualifications) in Marketing, Creative Writing or Graphic Design would be beneficial.
Key Responsibilities
Creating and managing email campaigns across a variety of industries, from strategy, research, and design all the way through to building and sending using our email software
Developing and building dynamic email templates optimised for different clients and devices
Monitoring email quality and deliverability, general account maintenance
Develop the overall email marketing strategy for our clients
Writing concise and engaging copy, including subject lines
Compiling visual, comprehensive reports and audits for clients to report on performance
Regular meetings with clients to discuss strategy
Assist with other areas of the marketing department, such as CRO (Conversion Rate Optimisation) and Content & SEO (Search Engine Optimisation)
Why Pivotal?
Pivotal is a digital transformation agency that works with market-leading brands worldwide. We offer a range of digital solutions across websites, marketing, and logistics, and we’re growing rapidly. The marketing department has doubled in size and offerings over the last 12 months, and due to this growth, we’re hiring again!
Join us as a Digital Marketing Executive in our dog-friendly, vibrant city centre office and receive the following:
Salary DOE: £20,000 - £25,000
Training and certifications across relevant skills
A collaborative, supportive company culture with a close-knit team
Opportunity to work with some fantastic clients across a variety of sectors
25 days holiday allowance
Company pension scheme
All equipment provided
Monthly team building & workshop sessions
Staff discount at The Yard Coffee
A few 4-legged colleagues...
*Please note: This is a mainly office-based role, and we are looking for applicants local to Norfolk, UK*