Success Story
Rat & Boa
Rat & Boa, celebrated for its captivating fashion collections, faced operational challenges as its popularity soared. They sought to enhance their inventory management, order processing, and shipping efficiency in a market that demands agility. Their goal was not just to keep pace with the growing demand but to exceed customer expectations, ensuring that every interaction with their brand was seamless and more than satisfactory.
A stitch in time.
+50% Order Efficiency
+75% Stockout Reduction
+30% Shipping Speed
The Opportunity
Rat & Boa faced several operational challenges that hindered its ability to operate at scale and efficiently and meet customer expectations. Manual order processing was slow and error-prone, leading to delays and potential customer dissatisfaction. Inventory management was scattered across various channels without a unified system in place, causing stockouts and surplus inventory issues. Additionally, Rat & Boa's shipping process needed the necessary integrations to offer cost-effective and swift delivery options to ensure it retained customer loyalty, securing the brand’s reputation.
The Solution
Pivotal devised a tailored onboarding strategy for implementing a comprehensive order and inventory management solution for Rat & Boa to address these challenges head-on. This strategy included the seamless integration of Linnworks with Rat & Boa’s existing e-commerce ecosystem to ensure real-time data synchronisation and provide a comprehensive view of inventory and orders. Custom macros were developed to automate repetitive tasks, streamlining order fulfilment, label printing, and shipping notifications. Moreover, strategic shipping integrations were established within our solution, enabling Rat & Boa to effortlessly compare shipping rates, choose the best options, and generate labels directly from the platform, thereby optimising the shipping process.
The Results
The implementation and careful configuration of specialist software revolutionised Rat & Boa’s operations, leading to significant improvements across the board. Operational efficiency dramatically increased, with a 50% reduction in time spent on manual order processing and a consequent boost in order fulfilment speed. Enhanced inventory management capabilities provided by our chosen solution allowed for accurate tracking of stock levels, reducing stockouts by 75% and ensuring popular items remained available. The optimised shipping process resulted in a 30% improvement in delivery times and a 20% reduction in costs, significantly enhancing customer satisfaction and reinforcing Rat & Boa's reputation for excellence. These transformative results highlight the effectiveness of Pivotal’s Logistics Consultancy services, enabling Rat & Boa to meet the demands of its growing customer base and scale its business successfully.